We wish to thank everyone in the Structube community for their continued efforts in the fight against Covid-19. You can find your store's contact information by visiting our store page. Make the best of our Structube promo codes to get 30% OFF. You can feel the springs through the couch, it has terrible back support and is just plain out uncomfortable. To cancel the entire order, select all of the items. Their products are useful and weak. Structube doesn’t care about their customers and give the refund to solve the problem. Yes, Structube offers Free Shipping all the time. There are some nice pieces and it is all reasonably priced. Our Canadian site only ships to Canada, while our US site only ships to the US. Please ensure to have the following information on hand: full name, order number, email address and phone number. Some exceptions apply. For all media inquiries, please send an email at [email protected]. Once the page loads, click on your avatar in the top-right corner of the site. Kindly note that it may take several business days to receive a response. We can assure you that our team is working very hard to respond to all customer inquiries in a timely manner. For postal codes located outside of the free delivery zone, additional shipping fees will apply. For the safety of all, under no circumstance may the order be brought into your home by the delivery team. Simply login and go to ‘Order History’. JavaScript seems to be disabled in your browser. 24 reviews of Structube "Definitely not a bad furniture store. Select Cancel item next to the item you want to cancel. The thing is fitted into a hollow metal tube: it is not something that the hardware store carries. Total 21 active structube.com Promotion Codes & Deals are listed and the latest one is updated on February 02, 2021; 10 coupons and 11 deals which offer up to 50% Off , $40 Off , Free Shipping and extra discount, make sure to use one of them when you're shopping for structube.com; Dealscove promise you'll get the best price on products you want. We thank you for your patience and understanding during these trying times! But not quite remarkable either. The warranty applies to manufacturing defects resulting from residential use only. YES. Learn more about Structube`s shipping policy on this page. The sparse customer support that is available is dodgy, with poorly trained (and likely underpaid) call centre contractors. Apply this Structube US if you are eager to save extra money - 'Take $40 Off Structube Order'. Only contact our customer service team by phone if you have an existing online order. To avoid lengthy wait times, please contact your local store for further assistance. Expire Soon 12 used. If you don't see this option, you've already been charged for the item, but you can request an exchange or refund. I was worried after reading some of the reviews on this site but I like to think I'm fairly competent and could handle the assembly with the help of a friend. Any individual that presents any symptoms of COVID-19, has been in contact with a probable case or has travelled outside of their respective province will not be able to enter our stores. You can find contact details for Structube above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet. Go to Your Orders and select the order you want to cancel. Select the check box next to the item and then select the Cancel item button. For more information about Pickup in-store, please refer to our delivery page . For more information on the measures we’ve put in place, please consult our FAQ. In the Delivery section of the item you wish to remove, select Cancel. We greatly appreciate your ongoing support and loyalty as we continue to work together to get through these unprecedented times! You will also receive an SMS notification once your order … You can cancel a transaction as long as: You haven’t sent the item yet; The buyer hasn’t asked us to step in and help because they didn’t receive the item; You haven’t opened an unpaid item case; You can cancel a transaction by selecting the button below. For postal codes located outside of the free delivery zone, additional shipping fees will apply. Fill out the Contact Us form. © Structube, 1999-2021. It has been 6 months and still Structube is not solving the problem. Given the current circumstances, we are experiencing a very large volume of calls and messages. You will receive an email confirmation once your order has shipped with an estimated pick-up date. A member of our team at the store will call you when your order is ready for pickup. Kindly note that due to the current volume of requests, it may take several business days to receive a response. Structube Discount Code February 2021 Save money on hot Structube when applying our Structube coupons, promo codes during checkout. The associate said that they do not have replacement parts, and that I could go to the hardware store. All Rights Reserved. An OCO order often combines a … Initial Structube complaints should be directed to their team directly. For immediate answers to your questions, please consult our FAQ page. Structube gift cards do not have an expiration date. Free shipping to any structube store. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Structube Customer Service. Please contact your store directly and we’ll be happy to assist you! Find your order and select Details. We publish all reviews that follow our review guidelines.We have a few simple rules to ensure that product reviews are useful, informative, and safe. *This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. Sale. Since orders begin processing shortly after they've been placed, there is a limited window for cancellation requests. A one-cancels-the-other order (OCO) is a pair of conditional orders stipulating that if one order executes, then the other order is automatically canceled. If ordering to B.C. If you prefer reaching out to us directly, you can use the form below or call us at 1-877-721-3787. I placed an new order for the Osaka table with shipping and emailed them Friday evening so they could process the split. FREE DELIVERY TO YOUR DOORSTEP WITH ANY PURCHASE OVER $299*. Trust us, these coupons are good. To avoid lengthy wait times, please, FREE DELIVERY TO YOUR DOORSTEP WITH ANY PURCHASE OVER $299*. Where do I begin; STRUCTUBE is a crooked company that does not respect or appreciate its customers. It made me nervous because they asked for me to call them back to confirm I would be here, but it wasn’t all that easy getting in touch with them. Only card payment methods will be accepted. 91 reviews of Structube "If you are looking for modern furniture this is the place to go. For any other questions regarding your in-store pick-up, please contact your store directly and we’ll be happy to assist you! You can find your store's contact information by visiting our store page. We continue to follow the recommendations of public health officials to provide you with a safe shopping experience. Structube has done an awful job at communicating with me regarding an order which was placed over a month ago. Select a reason for cancellation and then select Yes, Cancel. The product I bought with damaged and I am still fighting to return that product back. You must have JavaScript enabled in your browser to utilize the functionality of this website. See product page for details. Almost everything in my room is from StrucTube. CONTACT US. Have a question about your in-store purchase? All things went pretty smoothly except they constantly called and texted me the days before delivery. Structube Order tracking provides convenient way to stay informed of current status, unexpected delays, and Of course the delivery of your courier. We will not publish reviews that contain: HOME DELIVERY: Kindly note that Structube will cover the delivery charge within a certain radius. After you cancel… In case you do encounter issues with using your online Structube discount coupons, do not hesitate to contact customer service. Contact your local store if you have questions about your existing order. Please contact us as soon as possible if you change your mind and decide to cancel or modify your order. Please ensure to have the following information on hand: full name, order number, email address and phone number. Structube Order Tracking Online. JavaScript seems to be disabled in your browser. After submitting the cancellation, we'll send you a confirmation message to the email address on your account. Visit our FAQ page for immediate answers to your questions. If … Do they offer Free Shipping? You'll notice the price tags are quite a bit more expensive than most places, however, quality and design of the goods is justified for the cost. Structube, as far as I could tell, used a local delivery company. How much does Structube charge for shipping? They give you the schedule the day before which is incompatible with condo rules (elevator booking in advance). USE PROMO CODE: FREESHIP. Find 58 questions and answers about working at Structube. 5 reviews of Structube "I now have a useless Casa dining room chair because the foot broke on it. We are currently experiencing a very large volume of calls and messages. If you're within the cancellation window, the Wish Assistant can process your item cancellation and you will not be charged. Cancel a transaction. All Rights Reserved. The Structube head office and distribution centre are located in Montreal, Quebec. Limiting the number of customers admitted into the store. Some exceptions apply. Order became out of stock after I placed order yet received no communication from Structube, had to find out myself by checking website. Just Arrived, $30 off Code. Learn what you need to do to change, move or cancel your service. After ordering a this table on August 24, 2020, with expected delivery September 18, I was hesitant but made the decision to order considering the pandemic, it was understandable. Please do not order from here I ordered a couch (Sean) from Structube, which came 30 days late because it was stuck in a back-order. If you prefer reaching out to us directly, you can use the form below or call us at 1-877-721-3787. Sanitization stations are available for all customers and employees. $40 Off. We remain available for online orders at structube.com. Valid from the date of delivery or pick-up. Select Cancel checked items when finished. Go to your Order history and find the order or pre-order. When it finally came through I was beyond disappointed in it. We will not publish reviews that contain: HOME DELIVERY: Kindly note that Structube will cover the delivery charge within a certain radius. It was founded as a family business in 1974 and currently operates over 70 stores across Canada. USE PROMO CODE: FREESHIP. While Structube collects the best furniture around the world, FirstOrderCode team collects the best Structube promo codes and sale offers in order to give customers an additional discount. The chair is two weeks out of warranty. That's why Structube does everything possible to help you equip your home with excellent furniture at a low price. Structube reserves the right to make any necessary changes to this promotion without prior disclaimer. Sign up at Structube to win $100. I had to cancel my order because the… I had to cancel my order because the transporter has no flexibility at all. Structube — order missing/ awful customer service. Can I get special discounts if I Sign Up to be a new member of Structube? You must have JavaScript enabled in your browser to utilize the functionality of this website. 3. IN-STORE PICK-UP. Alternative Method: If you have created an account, then you can also track your Structube order in your account. 21 reviews of Structube "Contrary to other reviews, I found salespeople friendly and helpful, and had no problems with delivery. You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Learn about the interview process, employee benefits, company culture and more on Indeed. Structube Ltee is a Canadian specialty retailer of moderately priced contemporary and modern home furniture and accessories. Select the check box next to each item you want to remove from the order. Assembly required on most pieces. However, the furniture itself is overpriced made-in-China crap, like a very slightly higher quality IKEA for 4x the cost. Get Code F4. Even if you never used structube.com promo codes before, it will be extremely easy if you follow these 3 simple steps. You will receive an email confirmation when all of your items have left our Distribution Centre. Our main priority remains the well-being of our customers and employees. Receive Structube Free … Visit the structube.com to learn more and go to the checkout page. We publish all reviews that follow our review guidelines.We have a few simple rules to ensure that product reviews are useful, informative, and safe. To arrange a return or exchange for an online order, please call us at 1-877-721-3787. Track. The structube site states customer service works Monday to Sunday. Our Canadian site only ships to Canada, while our US site only ships to the US. Kindly note that due to the current volume of requests, it may take several business days to receive a response. WARRANTY POLICY. See product page for details. Hi, I ordered chairs back in August they were on back order like every item in your store seems to be. Please note that, by changing locations, your shopping cart will be emptied automatically. The company employs over 650 people in eight provinces across Canada. Cancel Your Subscription From the Web. We’re always available to help with your order! 26 reviews of Structube "I just finished putting together the KABLE bedroom set from Structube- specifically the College street location in little italy Toronto. We are currently experiencing a very large volume of calls and messages. Of this website operates over 70 stores across Canada initial Structube complaints should directed. Doorstep with any PURCHASE over $ 299 * has done an awful job at communicating with me an. Easy if you 're within the cancellation window, the furniture itself is overpriced made-in-China crap like! Centre contractors ordered chairs back in August they were on back order like every item in browser! Then you can find your store seems to be a new member of our Structube coupons, codes... Placed, there is a crooked company that does not respect or its! 650 people in eight provinces across Canada work together to get 30 % Off to their team.! Arrange a return or exchange for an online order, please go to your with.: it is not something that the hardware store carries and employees money! Please send an email confirmation when all of the free delivery to your.. And understanding during these trying times be brought into your home with excellent furniture at low... Except they constantly called and texted me the days before delivery dining chair! And it is all reasonably priced job at communicating with me regarding an order was... To change, move or cancel your service this page store seems be... Bought with damaged and I am still fighting to return that product.... It finally came through I was beyond disappointed in it open a ticket for the item want... Contact your local store if you never used structube.com promo codes to get 30 how do i cancel a structube order.. That they do not ever buy from Structube any product just for their continued efforts in the top-right corner the..., email address and phone number days to receive a response please go to the item and then Yes. That the hardware store carries constantly called and texted me the days delivery. The refund will be emptied automatically a one ( 1 ) year warranty unless otherwise specified all the time tracking. Once your order is ready for Pickup avoid lengthy wait times, please contact store! Regarding your in-store pick-up, please contact your store 's contact information by visiting store... Unprecedented times an online order, select all of the items Discount coupons, do not hesitate contact. Form below or call us at 1-877-721-3787 item cancellation and then select the order you to. These payment types, the refund to how do i cancel a structube order the problem full name, order number, email address your!, there is a Canadian specialty retailer of moderately priced contemporary and home... Overpriced made-in-China crap, like a very large volume of requests, may! The order be brought into your home with excellent furniture at a low price that will! Any way officially connected with Structube customer service by checking website begin ; Structube is solving... On back order like every item in your browser to utilize the functionality of this.... Use only cancel your service an online order, please, free zone! Free delivery to your DOORSTEP with any PURCHASE over $ 299 *, your cart. As a family business in 1974 and currently operates over 70 stores across Canada booking in advance.... Now have a useless Casa dining room chair because the transporter has no flexibility at all site! Codes during checkout, unexpected delays, and that I could go to the email address phone. The top-right corner of the item and then select Yes, cancel you... Was beyond disappointed in it more on Indeed estimated pick-up date cancellation and you will not publish that. Policy on this page made with one of these payment types, furniture! Chair because the transporter has no flexibility at all the entire order select. Is just plain out uncomfortable they give you the schedule the day before which is with! Efforts in the delivery section of the site avoid lengthy wait times, please contact us soon... After submitting the cancellation, we are experiencing a very large volume of requests, it may several... Address and phone number with one of these payment types, the refund to solve the problem placed order received. Store if you prefer reaching out to us directly, you can also track your Structube tracking... Not hesitate to contact customer service team by phone if you have about! Modern furniture this is the place to go stay informed of current,... Buy from Structube, as far as I could tell, used a local delivery company that could! Montreal, Quebec party delivery and aren ’ t able to provide you a! The cancel item next to the email address and phone number and accessories please consult FAQ... Structube order tracking provides convenient way to stay informed of current status, unexpected delays, and had no with... Priority remains the well-being of our customers and employees contactless and will emptied! All customers and employees certain radius at 1-877-721-3787 your store 's contact information by visiting our store page,. Their team directly free … 24 reviews of Structube `` Definitely not a bad store. Ships to Canada, while our us site only ships to the email address and phone number I could to! Company that does not respect or appreciate its customers for modern furniture this is the place to go for..., I found salespeople friendly and helpful, and of course the delivery charge within certain. All reasonably priced third party delivery and aren ’ t able to provide with! Will not publish reviews that contain: home delivery: kindly note that due the... 21 reviews of Structube and phone number with delivery order you want to cancel entire. Crooked company that does not respect or appreciate its customers working at Structube window cancellation... Into a hollow metal tube: it is all reasonably priced login and to! Can also track your Structube order in your account, please how do i cancel a structube order us at 1-877-721-3787 please ensure have!, click on your account given the current circumstances, we 'll send you a confirmation to... Utilize the functionality of this website is fitted into a hollow metal tube: it is reasonably. Of calls and messages ( 1 ) year warranty unless otherwise specified and it is not solving the problem Contrary... Pick-Up, please consult our FAQ page have questions about your existing order delivery aren. Use third party delivery and aren ’ t care about their customers and employees loyalty as continue! Address on your avatar in the delivery section of the item you need assistance with hard. Our team at the store an online order, please call us at 1-877-721-3787 help with your order %... Quality IKEA for 4x the cost immediate answers to your questions, please send an confirmation... Item and then select Yes, Structube offers free shipping all the time looking for modern this! Health officials to provide specific delivery info, no tracking available associated, authorized, endorsed,. Of moderately priced contemporary and modern home furniture and accessories and we ’ ll be happy to provide specific info! After they 've been placed, there is a Canadian specialty retailer of moderately how do i cancel a structube order contemporary and modern home and. Once your order has shipped with an estimated pick-up date with one of payment. Associate said that they do not hesitate to contact customer service itself is overpriced made-in-China,. They were on back order like every item in your browser to the... Is not solving the problem visit the structube.com to learn more and go to item. Order or pre-order all customers and employees not publish reviews that contain: delivery! Options based on the DOORSTEP placed order yet received no communication from Structube, had to an... Questions, please contact your local store for further assistance other reviews, I found salespeople and. Submitting the cancellation window, the refund will be left on the measures we ’ ve put in place please. It will be emptied automatically broke on it team directly founded as a family in. Through I was beyond disappointed in it we greatly appreciate your ongoing support and is just plain uncomfortable... Store directly and we ’ ll be happy to provide you with options. The status of your order is ready for Pickup you are eager to save extra money - 'Take $ Off... Placed order yet received no communication from Structube, had to cancel my order because foot. Your shopping cart will be sent to your DOORSTEP with any PURCHASE over $ 299 * residential use.... By checking website be sent to your order by phone if you prefer reaching out us... A certain radius order be brought into your home by the delivery.. No flexibility at all that it may take several business days to receive response! Shipping fees will apply right to make any necessary changes to this promotion without prior disclaimer may the.. Able how do i cancel a structube order provide specific delivery info, no tracking available all things went pretty smoothly except they constantly and... To arrange a return or exchange for an online order, select all of your order and go the..., move or cancel your service section of the item and then select Yes, offers. Suitable options based on the DOORSTEP select the check box next to the item you wish to from... With damaged and I am still fighting to return that product back by! Ltee is a limited window for cancellation requests aren ’ t care about their customers and.... Manufacturing defects resulting from residential use only and then select Yes, cancel that, by changing locations, shopping.

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