Join the 3,882 people who’ve already contributed. In this event, you will also be refunded an amount equal to the standard shipping cost of the purchased products although, as per art. 59 or the Consumer Code and you can choose, at your own expense, to have the products returned to you. The right to withdraw has been correctly exercised within thirty (30) days of receiving the products following the procedures set out above. If you use UPS and the pre-printed label – which carries the return address – enclosed in the original order, you will not have to pay the return costs upfront. In the event that YOOX find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. 1. But on the long run, after hundreds of orders, you understand that Yoox … In instances b) and c), your declaration must be addressed to Customer Care at the registered office of YOOX NET-A-PORTER GROUP S.p.A., Via Morimondo no. Identification Tag  We remind you that all products sold by the Vendor include an identification tag attached with a disposable seal which is an integral part of the product. In this instance, you can have the original products shipped back at your expense or YOOX will issue a refund in accordance with the procedures set out above. I consent to receive YOOX newsletters via email. Please try on the products without removing the tag and seal. Since it has only happened once, and the dress wasn't damaged, I think lesser quality service is acceptable in that particular case. When exchanging a product, if the price of the purchased product is lower or higher than the chosen replacement product, you will not be required to pay the relative price difference. The Vendor cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation. YOOX Net-A-Porter Group 100 5th Ave Fl 12 New York, NY 10011. ... 7 JAN 2019 ITEM RECEIVED BY YOOX (UPS TRACKING NO: IZW957899156551689) 8 JAN 2019 ITEM RELISTED ON YOOX … • Payment made by cash on delivery (if available): we will refund to the bank account indicated by you, so the time taken for the refund will depend on the accuracy of the information provided by you; the refund will usually take fourteen (14) days. YOOX NET‑A‑PORTER GROUP S.p.A - THE OUTNET Blocco 15.1 Interporto 40010, Bentivoglio ITALY. Sign up for the newsletterand discover the latest arrivals and promotions. Yet YOOX were provided with ALL shipping receipts and photographs of the returned items… If you refuse said delivery, the Vendor reserves the right to retain the products and the amount paid for the purchase of the products. I got the Lulu Frost necklace that I ordered the first day of the big sale and it is missing a rhinestone! UPS returned items to Yoox with no prior warning, and Yoox won't do anything about it (except promise a refund if/when they receive items). 3. 56, section 2 of the Consumer Code, you will not be refunded for any additional costs incurred due to choosing another kind of shipment and delivery that is different to or faster than the standard method. Products returned without the tag and seal will not be accepted. This item cost $900. 52 of the Consumer Code, The right to withdraw from the sale contract shall be deemed correctly exercised if the following conditions have been fully met:  a. However, if you choose to return the exchanged product in accordance with your legal rights, you will receive a full refund for the price paid for the product. Conditions for the Exchange of Products. If the selected replacement products are not available in the warehouse, YOOX will not be able to accept your request for an exchange and will refund you the original price of the products originally purchased in accordance with consumer protection legislation and pursuant to the procedures specified above. Items can disappear from designer and product category search view but show in your dreambox and recommended items … If you are based in one of the following countries Sweden, Denmark and Finland please visit our Customer Care area where you will find information on product shipping, delivery and return procedures. In the case of gifts, the refund of the sums paid for purchases will be made to the individual who made the payment. … Review: I purchased 6 items from [redacted], a yoox group online store. Then when I requested to return the item, the Customer ‘Care’ department refused to authorize the return of the item … The shoes were lovely, but the sandals had been worn and were scuffed and damaged. Yoox steals from you and they give you used item. You will be informed if the Vendor proposes to reduce your refund for this reason. The actual reimbursement of the credit card associated with your PayPal account will depend on the company that issued the card. In accordance with article 52 of Italian legislative decree no. I just received a designer item and it didn't have a tag attached. The Yoox Group has a variety of similar businesses. Products returned without the tag and seal will not be accepted. Please try on the products without removing the tag and seal. Consumer Code  Without prejudice to the application of mandatory consumer protection provisions, these conditions for exercising the right to withdraw from the sale contract are an integral part of the General Terms and Conditions of Sale and are governed by Italian law, and in particular by the Consumer Code. 7. The exchange products are subject to a subsequent product return procedure, in accordance with consumer protection legislation. Sooo upset. You will not, therefore, suffer any losses in terms of bank interest. | Read 361-380 Reviews out of 3,882 The Vendor reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. Since Brexit the Yoox service has been absolutely abysmal. In this instance, you may (as an alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your own expense. The products have not been used, worn or washed and, in any case, compliant with the requirements detailed in the section on compliance checks for returned products below; c. The identification tag with the disposable seal is still attached to the products as it constitutes an integral part of the product (see art. Subject to acceptance by YOOX of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to YOOX. 7. Where's the physical mail address of this garbage company? Thus, I have returned a plethora of items… I consent to receive YOOX newsletters via email. For returning the products please see section 1 and 2 above. If accepted by the Vendor, damaged, defective or incorrect product (s) will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost. Once the Vendor has received the returned products and checked all requirements have been met, you will receive an e-mail confirming that the return has been accepted and YNAP will proceed with a full refund, or, if the products are found to have decreased in value, you will receive an e-mail informing you of the amount deducted from the refund and YNAP will proceed with the refund of the remaining amount. Please verify that you have accurately completed and included with your package all the necessary documentation for customs clearance. 56 of the Consumer Code, fully reimburse the price of the products purchased. You will be notified if the returned products cannot be accepted because they are not compliant with the conditions indicated in letters a) and e) of previous section 1 and you can choose, at your own expense, to have the products returned to you. 2. Only 5 of the 6 items were included. The Moneyoox can be used towards purchases on yoox.com according to article 10 of the General Terms and Conditions of the Sale. The products to be replaced should be returned within fourteen (14) calendar days of the day you received them; • you may only submit a single replacement request for each product purchased; • the products for which you request the replacement must be returned to YOOX in their original packaging, they must not have been used, worn, washed, modified or damaged, and they must still have their identification tag attached with the disposable seal; • the products to be exchanged that are part of a single order must be returned to YOOX in a single shipment. Identification Tag  We remind you that all products sold by the Vendor include an identification tag attached with a disposable seal which is an integral part of the product. I have been a customer with YOOX since September 2017 and the last 3 orders i have placed for an event i am attending on Thursday 15th November have been nothing more than shocking, i ordered 7 items on 5 different orders and out of those 7 items 4 were damaged … DON’T MISS OUT ON THE ITEMS YOU WANT THE MOST. The Vendor recommends you use the courier UPS (www.ups.com) for returning products. I'm so disgusted by YOOX. Shipment will occur within thirty (30) working days of the date from which YOOX was made aware of your request for exchange The costs for shipping the replacement products shall be borne by YOOX. The possibility of tracking each package sent at any time using this shipping method relieves you from any responsibility for loss or damage to the products during transit. YNAP reserves the right to refuse products of the same order that are shipped for replacement in different stages. 1. b. If you do not accept re-delivery YOOX reserves the right to retain the products and the purchase price and recover YOOX's fees and expenses, 6. As a consumer, you have legal rights to: • Change your mind and withdraw from the sale contract with YOOX NET-A-PORTER GROUP S.p.A. (the “Vendor”) for any reason and without incurring any penalty within fourteen (14) days from the date on which you (or someone you nominate) received the products purchased from yoox.com. 206 of 6 September 2005 ("Consumer Code"), you have the right to withdraw from the sale contract with YOOX NET-A-PORTER GROUP S.p.A. (the “Vendor” or “YNAP”) for any reason and without incurring any penalty within fourteen (14) days from the date on which you received the products purchased from yoox.com. You will be contacted by YOOX if your request for an exchange cannot be accepted because the above conditions have not been met. I never received anything that was fake. Contact UPS to organise a return. YOOX owes me over £2000 for returned items that their (seemingly) corrupt and shambolic warehouse say they've not received. 5. In such instances, you will be responsible for proving that you exercised your right to withdraw from the sale contract correctly and within the specified time frame. •    Payment made by cash on delivery (if available): we will refund to the bank account indicated by you, so the time taken for the refund will depend on the accuracy of the information provided by you; the refund will usually take fourteen (14) days. BTW, eco boxes are great, but Yoox should take more care to protect the items … After receiving the products to be exchange, YOOX will inspect the products to check that all the above requirements have been fulfilled, YOOX will then verify the actual availability of the replacement products in its warehouses of the products to ensure that the size and/or colour you have selected are available. These include the Yoox online multi-brand stores that sell at discounted prices, mono-brand online stores for established brands and the full price multi-brand online stores. I have returned many items that I simply did not like and once I have returned an item that was slightly damaged… All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all packaging, accessories and documents. If you do not accept re-delivery YOOX reserves the right to retain the products and the purchase price and recover YOOX's fees and expenses. A lot of damaged items received. The Vendor does not assume any responsibility for items returned by mistake or items not related to the return left in the packaging or in the returned items. You can request an exchange using the online Return Form on the website, which allows you to exchange your purchased products using the options available. I have returned many items that I simply did not like and once I have returned an item that was slightly damaged… For example, the Vendor may make a reduction in the following circumstances: •    the product(s) have been used, worn, damaged or washed; •    the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that items which are damaged or as a result of normal wear and tear, by … Consumer Code  These conditions for exercising the right to withdraw from the sale contract are an integral part of the General Terms and Conditions of Sale and are governed by Italian law, and in particular by the Consumer Code. ... You can not send seriously damaged item … Items returned because they are damaged, defective or incorrect Without prejudice to the application of mandatory consumer protection provisions, if you are returning a product because of an error on our part or because it is damaged or defective, please notify YOOX within thirty (30) days of receipt using the online Return Form on the website; if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. Subject to acceptance by YOOX of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to YOOX. No more to be had and I think these items were final sale. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. It can happens to be lucky on one order. 3. Subject to acceptance by YOOX of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to YOOX. The products to be returned must be handed over to the courier within thirty (30) days of the date you received the products purchased on yoox.com. You must return the products in the same condition in which you received them. Conditions for exercising the right to withdraw, The right to withdraw from the sale contract shall be deemed correctly exercised if the following conditions have been fully met:  a. Everything's by email. 6. As an alternative to having your credit/debit card, PayPal or bank account refunded for returned products, you can choose to receive store credit ("Moneyoox"). The Vendor reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. If you decide to return products using a courier other than UPS, you will have to pay the return shipping costs upfront and you will be responsible for any loss or damage to the products during transit. I have shopped from Yoox for many years, just counted to 40 orders, and have never experienced a problem with them. Notwithstanding legal rules protecting consumers, if you are returning a product because of an error on our part or because it is damaged or defective, you shall notify YOOX within thirty (30) days of receipt using the online Return Form on the website; if a product … You have the right to withdraw from the sale contract with YOOX NET-A-PORTER GROUP S.p.A. (the “Vendor” or “YOOX”) for any reason and without incurring any penalty within thirty (30) days from the date on which you received the products purchased from yoox.com. Not to mention my item was filthy. In the event that YOOX find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. Conditions for exercising the right to withdraw in accordance with art. We will generate file with data (csv,xml, json or excel) and you will import Yoox … The Vendor will pay the courier UPS on your behalf and will deduct from your refund a fee equal to the cost incurred for delivering the purchased products to your home. YOOX’s Superstar Programme is another initiative through which YOOX … b. Yoox has a lot of great items and… Yoox has a lot of great items and variety of brands/prices, sadly they are using the worse courier ever who won't bother leaving a parcel in a safe place. You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. YOOX Customer Service Contact Info. The actual reimbursement of the credit card associated with your PayPal account will depend on the company that issued the card. How to Redeem a Coupon Code at YOOX If the selected products are available in the warehouse, YOOX will accept your request for an exchange and will send you an e-mail confirming the shipment of the replacement products. No possibility to call them. Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have ordered several items from [redacted] ,which belongs to Yoox groupwhen they sent me the box,one item … For returning the products please see section 1 and 2 above. Until recently I have had a wonderful experience with Yoox until I received my latest purchase, 1 pair of shoes and 1 pair of sandals. I tried contacting Yoox … Please note that the identification tag constitutes an integral part of each product; and/or •    you have not returned any packaging which is an integral part of a product (such as a dust bag). LOG IN TO SAVE THEM IN YOUR DREAM BOX, TERMS AND CONDITIONS OF USE OF THE MYOOX SERVICE. The total purchase price was in excess of $2000, … 5. You can tell customer service that you received a damaged product and they will waive the return shipping charge. This is why YOOX products are consciously kept in Tokyo in order for the items to be beautifully packaged on location and are delivered by appointment, making sure that nothing gets damaged. The Vendor does not assume any responsibility for items returned by mistake or items not related to the return left in the packaging or in the returned items. Expect 3-6 months to wait before you receive refunds. 17, Milan. Dear [redacted] : We certainly apologize about the delayed response and the reason that prompted your complaint A review of your account shows that you used a Moneyoox credit for a purchase after a return was made To explain, if Moneyoox is available at the time of placing your order, the amount will be automatically credited towards your purchase If an item … In certain circumstances detailed below, you shall be entitled to exchange your product for a different size or colour of the same model. For further assistance, please visit our Customer Care area. How many stars would you give YOOX? In this instance, you may (as an alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your own expense. Yoox has a lot of great items and… Yoox has a lot of great items and variety of brands/prices, sadly they are using the worse courier ever who won't bother leaving a parcel in a safe place. c) Sending the Vendor another declaration explicitly stating your decision to withdraw from the sale contract. There was a "tag" in the box, but any identifying marks were carved off with a razor blade or something. Shop over 5,000 brands of clothing, shoes, bags and design on YOOX | Fast and easy returns | Secure payments | Reliable delivery 5 below) d. The products are returned with their original packaging (if you want to return a kit, it must include all of its components); e. The products are handed over to the courier within fourteen (14) days of the date you notified the Vendor of your decision to withdraw from the sale contract f. The products are not damaged  If you have complied with the relevant conditions, the Vendor will, in accordance with art. In accordance with article 59 of the Consumer Code, the right to return is excluded in the event that you purchased customised or personalised products, or sealed items that were opened after delivery and that cannot be returned for health or hygiene reasons. Please note that identification tag constitutes an integral part of each product; and/or •    you have not returned any packaging which is an integral part of a product (such as a dust bag). Items returned because they are damaged, defective or incorrect. You can exercise your right to return using one of the following methods in accordance with article 54 of the Consumer Code: a) Online submission to the Vendor of the Return Form found in the Customer Care area, completed in its entirety; in this instance, the Vendor will send you an e-mail confirming that they have received your return request. Compliance checks for returned products. Discover a wide array of products by the best Italian and international designers on YOOX. The only expenses borne by you will be those for returning the products, unless the Vendor expressly exempted you from those expenses when you made your purchase, and under the condition that you use the courier and shipping methods indicated below in section 2. If all the above conditions are correctly fulfilled, once you have filled in and transmitted the Return Form containing your request for goods replacement, YOOX will process said request by sending you a relevant confirmation email. b) Sending to the Vendor this Form – to be completed in its entirety –which is consistent with the template form as per art. For example, the Vendor may make a reduction in the following circumstances: •    the product(s) have been used, worn, damaged or washed; •    the identification tag with the disposable seal is not attached to the product(s) or has not been returned. From Yoox to OpenCart and sync Yoox items 24/7 automatically You can use Yoox Web Scraper for Yoox Drop Shipping and export data from Yoox or API web site into your store. Yoox has wonderful items, and the prices are great. The request for an exchange of the product is subject to the following conditions: • Product exchange shall only apply to purchased products for which this possibility is expressly specified on the online Return Form on our website by means of the word "EXCHANGE” being available"; • you may only request the replacement of one or more purchased products with products of the same model, but in a different size and/or colour. Damaged Item and Slow Shipping for Replacement… I ordered a dolce and fab anna scarf for a christmas gift and it arrived with a pen mark on it and holes. If you do feel the item … The right to return is excluded in the event that you purchased customised or personalised products, or sealed items that were opened after delivery and that cannot be returned for health or hygiene reasons. In the event of the latter, should you refuse this shipment, the Vendor reserves the right to retain both the products and the amount specified for the decreased refund owing to the decrease in value of the returned products. For further information, please consult the Privacy Policy. You can exercise your right to return using one of the following methods: a) Online submission to the Vendor of the Return Form found in the Customer Care area, completed in its entirety; in this instance, the Vendor will send you an e-mail confirming that they have received your return request. In case you withdraw from the sale contract, you are not allowed to ask the replacement of the initially purchased garment with another garment unless the corresponding right is explicitly provided by the Vendor. The credit's value date will be the same as the original debit. I buy a puma cell shoes yoox send me a smaller size, y send them back for a change for a bigger size, the second pair of shoes they … Whatever the form of payment used, the Vendor will process the refund as quickly as possible and, in any case, within fourteen (14) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions. I have shopped from Yoox for many years, just counted to 40 orders, and have never experienced a problem with them. Allsaints Rex Damaged - Men Denim Trousers on YOOX. Procedure for returning products to the Vendor - UPS. •    Purchase by credit/debit card: refund time will depend on the card company. In the event of the latter, should you refuse this shipment, the Vendor reserves the right to retain both the products and the amount specified for the decreased refund owing to the decrease in value of the returned products. The Consumer Code and you can tell Customer service Contact Info refund of the Consumer Code, fully reimburse price... Assistance, please consult the Privacy Policy on yoox.com according to article of..., pilled, stained, & clearly used • Payment by PayPal ( if available ): refunds be... Must return the products purchased recommend that you received them legislative decree no held for! Array of products by the best Italian and international designers on YOOX a wide array of products the. Entitled to exchange your product for a different size or colour of the products in the same in. Myoox service refund for this reason items… Allsaints Rex damaged - Men Denim Trousers YOOX. Further assistance, please visit our Customer Care area the past three years because of my returns with a blade! Procedure for returning the products purchased all shipping receipts and photographs of the credit 's value date will be to. Odd size, very short with a boxer ’ s build, MOST sizes do not me... At our warehouse and conditions of the credit 's value date will be to. Products by the best Italian and international designers on YOOX I am an odd size, very with! Accepted because the above conditions have not been met and were scuffed and damaged your own expense to! All such documentation be written in English Men Denim Trousers on YOOX procedure, accordance... Date will be informed if the Vendor another declaration explicitly stating your decision to from! Return procedure, in accordance with article 52 of Italian legislative decree no 15.1 Interporto,... 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