Hawaii News $500 restaurant card, call center to aid Hawaii’s jobless. There are two phone … Call center will help state unemployment office deal with record number of jobless claims. “I’m happy to share that $4.92 million of the coronavirus relief fund are being used to staff a 200-person call center for our state unemployment office,” said … David Ige and Labor Director Anne Perreira-Eustaquio, was meant to help clear the backlog of claims. The money includes paying for the new unemployment claim call center … The local unemployment offices remain closed to walk-in and in-person services State sets up call center to provide assistance for unemployment claimants - Honolulu, Hawaii news, sports & … The virtual call center will operate Monday through Friday, from 7:45 am to 4:30 pm . Ige said the call center started today and has processed over $3 billion in unemployment insurance benefits and Pandemic Unemployment Assistance to those that qualified. HONOLULU, Hawaii (HawaiiNewsNow) - As thousands await their first unemployment payments, a new call center and claims processing site is launching Wednesday at the Hawaii Convention Center. Choose Option 4 to report fraud, DLIR Director Anne Perreira-Eustaquio reiterated Friday. The unemployment office in Hawaii announced that a new call center is slated to be online by the end of the month to help manage the increased caseload during the pandemic. Or, if you prefer, you can keep trying to get through to the DLIR Call Center at 762-5751 or 762-5752. Hawaii has the highest unemployment rate in the nation as a result of the shuttered tourism industry. At the announcement, Perreira-Eustaquio said her department had 8,000 first-time claims to process, on top of regular renewals and applications for special Pandemic Unemployment Assistance program. Hawaii makes big dent in jobless claim backlog, but the call center remains overwhelmed. 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