To create this article, volunteer authors worked to edit and improve it over time. Create an account to follow your favorite communities and start taking part in conversations. Tap the plus or minus symbol to increase or decrease quantity On the website 1. If you have notifications turned on, you'll also receive a notification. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. Your groceries will be on their way in no time. On the website. You can choose to include this link in the customer notifications sent by Instacart. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. To create this article, volunteer authors worked to edit and improve it over time. Type your item name and see if a product matches, just in case. In your cart, click Preferences on the item you want to add replacement instructions. (For safety reasons, drivers might not reply while theyre en route.). One rep had me delete my order and create a new order and it still did it. Sam's Club same-day delivery in Edinburg, PA. Order online now via Instacart and get your favorite Sam's Club products delivered to you in as fast as 1 hour. Tap the 3 stacked horizontal lines in the upper left corner. Note certain items, such as alcohol, may not be added after your order is placed. In this resultant page, you can also change to a different delivery address if necessary. (If you have notifications turned on, youll get an alert as well.). Your shopper selects the best possible replacement. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. I just asked my shopper to add them when they were shopping. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. You can adjust charges on your EBT card up until you . . It has no effect on the customer role. I prefer cash as Instacart can. Select the order you want to cancel by scrolling down the list. Want to chat with your shopper? Nope has ANYBODY HAS ANYBODY HAD THIS PROBLEM WITH INSTACART..NOTE: WALMART DELIVERY IS A JOKE..YOU HAVE TO ORDER 2 WEEKS AHEAD..they must pay their shoppers shit..cuz they don't have enough of them..the money I save from shopping Wal-Mart via instacart means I can give a very generous TIP..Shoppers deserve it..but I'm a senior on fixed income..i just don't have it to give if I lose that 25$ a week..its just not fair..its always the lowest paid and hardest worked..THE SHOPPER..that gets screwed in the end ( AHEM! Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. Instacart Pickup lets you order online, set a pickup time, and collect your order at the store. At the top of this page, it'll list the store name and logo, as well as the total. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. 1. . If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! In the app. If your item preferences change, make sure to review your notes when ordering the same items in the future. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. We use cookies to make wikiHow great. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; : Your shopper selects the best possible replacement. to view items already found and changes like replacements and refunds. So I guess you just have to have most of your order ready before you reserve a slot. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . When your order is ready for pickup, you'll get a text or app push notification on your phone, along with pickup instructions. Adding the items you love to your Favorites is an easy way to view or buy them again. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. At the top left, click the 3 horizontal lines. Repeated attempts to order prohibited items could result in account deactivation. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. This is part of the onboarding process for an in-store shopper. In your cart, click Preferences on the item you want to add replacement instructions. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. This is the default option for when items arent available. Rescheduling a delivery. Retailers may also have size, weight, or price restrictions on certain items. Once you favorite an item the button fills in green and says, Adding instructions for specific items, replacements, or delivery. Tap Add promo or gift card. If your item preferences change, make sure. Use Next and Previous buttons to navigate link at the top of the screen to let them know if you want to add items to your order or make other changes. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. Don't use copyrighted images from other sites - search sites included. This article will explain how you can add a special request to your Instacart order. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Scroll to the bottom of the delivery screen and tap Chat with shopper. Contactless delivery is available with our "Leave at my door" option. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. By signing up you are agreeing to receive emails according to our privacy policy. fulfillment_details: Fulfillment_details: The order delivery details. When your personal shopper begins working on your order, youll see a message in the Instacart app. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. This is also an optional field. Tap Change. Click or tap on . Include your email address to get a message when this question is answered. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. Add instructions for how you want your order shopped and/or delivered. Tap Order history. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Tap the current order. During checkout, you can request the order be. (For safety reasons, drivers might not reply while theyre en route. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Once you favorite an item the button fills in green and says Favorited. Begin typing to search, use up and down keys to navigate, enter to select. Tap See Shopped Items to view items already found and changes like replacements and refunds. Press J to jump to the feed. Make sure to clearly capture the product's name, size, colors and general shape of the container. Has anyone else experienced this? The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. On the instant cart side they don't let you add more than $200 to the initial order. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Each customer gets a unique link to an Order Status page for their order. The tip will be split between the two Shoppers. I have an order for delivery tomorrow. Here's how it works. Replace items on website. You can change your delivery date and time up until a shopper begins working on your . When its time for delivery, youll see a message in the Instacart apps order screen. Spotted something you like? for the item or something that the Shopper wouldn't expect to do. We also make recommendations based on what you've bought before or what's popular in your area. again to view all the completed changes and items in your order. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. You can quickly add the product to your shopping list right from the search page by pressing the + sign. Scroll down to Your preferences and click Other options, or Approve. % of people told us that this article helped them. Log in to help us get you to the right help quickly. Include your email address to get a message when this question is answered. When I try to add items its not giving me the option To add to my existing order. Open up the Instacart app. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). 1. To move through, just tap the X button in the top right corner of this dialog box. If you're not sure how to place an order, this wikiHow will help. When your personal shopper begins working on your order, youll see a message in the Instacart app. If your shopper is working on your order, you can contact your shopper directly. Go to Authorization holds, recurring payments, and unknown charges to learn more about authorization holds. pardon the PUN). Tap the item you want to edit 5. Scroll down to Your preferences and click Other options, or Approve. I waited a little while and refreshed the page again. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. The Instacart app lets you track your personal shoppers progress and view item changes. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. If you need to remove the item entirely, tap the - until 0 displays then tap "Remove".