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Our story starts with a simple, universal truth: Every business is a people business. Carry out monitoring visits to verify information provided by . Benefits start on your first day of employment, Programs & activities that give back to our. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. We strive for Excellence Every Day by collaborating with our clients and colleagues. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Visit investor site Looking for an Alight office? 1999 - As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Their job is to help ensure customer satisfaction. We understand the powerful human connections that create success for organizations. * Demonstrate a high level of confidentiality and professionalism Get a free, personalized salary estimate based on today's job market. I was responsible for keeping up to date with daily schedules and routines and managed all of . Alight Solutions Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We strive for Excellence Every Day by collaborating with our clients and colleagues. Learn more about our customer care offices. Get hired today! Alight Easy 1-Click Apply. We strive for Excellence Every Day by collaborating with our clients and colleagues. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We are Alight Solutions. Customer Service / Guest Services, Part-Time Be prepared to answer why you are interested in this particular job opening. Our story starts with a simple universal truth: Every business is a people business. Mid Level And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. to demonstrate your interest in the role. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our story starts with a simple universal truth: Every business is a people business. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Get the latest news and information. To deliver on this purpose, we do things differently. We want towelcome you to learn more aboutAlight and our Customer Care team. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Because transformation takes a workforce. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Customer Care Representative Human Resources. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. DISCLAIMER: We promote healthy lifestyles and flexible work arrangements for our employees. Location Apply for Sr. * Strong attention to detail with critical thinking skills With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. We strive for Excellence Every Day by collaborating with our clients and colleagues. READ MORE Important information: Because transformation takes a workforce. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Full Job Description. Cons Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Must be able to work a flexible schedule based upon high call volume needs. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.