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TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. ), on As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. You'll find all your features and services in the "My Extras" section. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. No problem. Still having trouble with this. Read about our approach to external linking. At the bottom is a setting for. Plug the microfilter into the socket. At the bottom is a setting for Bridging. - edited The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. The router is now displaying hidden ssid. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Make sure it is fully pushed in - you'll hear a click. You can't exit the first few steps. It means I have a redundantSonos Move which is incredibly frustrating. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. If you want to exit, you'll need to do this on the login step of Smart Setup. BT will be rolling out an update to all devices later this month. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Can anyone shed any light on this? I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. ***The radically changed Web Admin Interface of the BT Smart Hub 2. BT's done a great job on this router. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. - edited In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Select Add Additional Network from the drop-down menu. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. How do you turn off wifi? The setting is on a page hidden on the home version. (the macaddress is the same as the wifi router apart from a few letters.) Insert the other end of the broadband cable into the Broadband socket on your hub. Seeing a different colour light? I connected a laptop via ethernet into it. 30-09-2020 - edited Go to IPv4 Configuration. So first step is to go to a PC or a mobile device that has a web browser that's usable. Make sure you've completed every step of Smart Setup. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Navigate Advanced Settings > Log in > Broadband > Internet. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. At least Ive got Sonos working now even though it is at the expense of 5ghz. Check which BT Hub you've got >, It only fires up when you open a browser. 7:56 PM The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. . Therefore, it costs more money and were stuck in the contract till 2023! icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. What's the least amount of exercise we can get away with? Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Enter http://192.168.1.254 into the address bar to go to the management page. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. This wasnt an option for me however as my router isnt near any of the speakers. I have an update to share with you all regarding this issue. 03-10-2020 It works on my Business Hub 6, in fact it's not even hidden. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. 9:48 PM. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. 10:38 AM BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. all fixed. Connect your devices The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Forgot to mention the third solution is hard wire a speaker to create the Network. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. If your BT broadband home network is playing up, you're not alone. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Navigating ones way through these conflicting accounts is not easy. Well update this post with any further newsas and when we receive it. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . My speed has dropped to 40Mbps on my wifi devices. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Yes its not ideal. Change the /internet part of the address to /routing. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. 6:41 AM. 01-10-2020 Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Connect the cable to the hubs power port, plug it into the wall and switch it on. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. A spokesman for BT told the BBC only a "very small" number of users have been affected. Guide to the BT Business Smart Hub. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. The BBC is not responsible for the content of external sites. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. I may try the hardwired solution if things do not move fast. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Weve been experiencing the same frustration with this issue. First, you need to connect to the router's web management page, so that you can change the settings that you want. We hope you'll join the conversation by posting to an open topic or starting a new one. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Guide to BT Business Hybrid Connect. Click a dropdown for your model of Hub. Check that you're connected to your Hub's network. It can. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Smart hub 2 Hidden SSID I have a new hub. Please try again in a few minutes. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. I shouldnt have to have 5Ghz permanently switched off. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. 30-09-2020 2023 BBC. I have raised a complaint with BT as MacBook works fine, but app does not. 01-10-2020 Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Connect using the details on your hub If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. If there is a hint then a custom password has been setup. 01-10-2020 Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. 30-09-2020 Its only when you connect direct to the Hub. Select the Link Configuration sub-tab. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 It looks like the 'Bridging' button simply does not work. Simply connect a 3rd party router to any LAN port on the hub. On your device search for your network and enter your password exactly as shown. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. This is found on the back of the router and on the removable card. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Choose Broadband. AP mode is preferred if you have a ISP modem/router that can't be bridged. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? There are at least adozen other things that also result in the same situation. This isnt a viable long term solution though for me. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. 9:40 PM Smart Setup is BT's online set-up wizard. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. 01-10-2020 Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Simply connect a 3rd party router to any LAN port on the hub. Then use the Orbi router in router mode. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Been running flawlessly for 2weeks now since running the system in this set up. I have disabled the bt fon and bt wifi to reduce my home network clutter. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. This will open the Wireless Settings page. 10:43 AM. 8:32 AM The app then stopped working. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Your broadband can be activated any time up to midnight. (the macaddress is the same as the wifi router apart from a few letters. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Ive got a man from BT ringing me during the week so I will report back what happens. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Can anyone confirm it works? I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. I also want to be able to repair and modify the frame. Expert Reviews is a registered trade mark. Switching Smart Setup on and off on the BT Smart Hub 2 Thanks. Check out our other help articles. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. This brings up a hidden page. Just plug 3rd party router into the wall mounted Openreach fibre modem. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Enter your username or e-mail address. >. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. 4) Enter the Admin password. Understand rental and other basic charges, Enter the admin password. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Smart Setup usually only needs to happen once on each new device you connect to your Hub. This should explain it. Vodafone Broadband: Great prices but at what cost? Enter the admin password. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. You can turn Smart Setup on or off in the Hub Manager. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. "We're sorry for any inconvenience caused," added the spokesman. Re: BT smart hub - hidden bridge mode menu ? Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Configure the modem for transparent bridge or modem only mode. If you have changed it and now forgotten it, you can use the. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Users . Thats great to here. Broadband speeds Just log in to. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. - edited Do I need a WiFi 6E router to use WiFi 6E products? Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. If you turn it off, we might think there is something wrong with the line. This topic has been closed for further comments. (Not Business variant). Make sure you keep your hub on all the time. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. Im glad you got a fix, but thats a completely different issue that results in the same symptom. You'll find it on the back of the Hub if you haven't updated it. Microfilters: Why do you need them? hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Click OK. Almost instance response. How long will it take to get BT Broadband once I've ordered? Announcements, Guides & Community Updates. Will give this suggestion a try. To change anything you need to click one of the settings.