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Step 1: If your television doesnt show anything other than a blank screen, begin by unplugging your Fire TV Stick, then plugging it back in. . I need a factory reset asap. If nothing on this list works, then the last resort for most issues is to perform a factory reset, which we look at later into this article. Very disappointed!!! Cookie Info: To find out how to manage cookies, see our cookie policy. Tried re-updating, and it says its up-to-date. Was watching TV when suddenly the fireTV logo came on and wont boot up. But now what! in, Older Samsung TV. My query is can I switch two of the Amazon Firesitcks to see if it is in fact a Firestick issue. Having the same issues. Restart your Fire Stick: Press Select and Play on the remote for 10 seconds to quickly restart your Fire Stick. I'm still having problems do you have a Support / Help contact? Hi Rachel, our STV Player+ service is not currently available on Firestick - it is on Mobiles, Tablets, Web, Roku, Now, Samsung TVs, Sky Glass and Apple TV currently. Step 1: Long-press on the FireStick home button and go to Settings. It freezes when playing anything from Hulu. If so, follow these steps: Step 1: Download the Fire TV app for Apple or Android. 04:32 PM I have deleted apps and still screen is interrupted with not enough storage. There is something wrong with the fire stick, only getting error msg as not connected, however everything else are connected with same wifi no other option getting apart from rebooting it. My firestick comes on but when I get to home page and try to navigate between items, it takes off on its own and will not let me open any app. Help us improve this article with your feedback. When you've tried everything else and your Fire Stick is still not working properly, you can restore it to factory settings and set it up again as if it were brand new. Perhaps someone has hacked their system somewhere and the bots are making their way across their system. How do you factory reset the firestick? Once youve allowed your router to restart, run a speed test on another device thats connected to your WiFi and see if the results are what they should be. Be sure you're close enough to the TV and there are no obstructions. Step 2: If your Fire TV Stick supports the screen-share function, when you hold down the Home button, a mirroring icon should appear if your device is compatible. I an only get a flashing screen. Just moved fire stick and tv across the hall, from one room to another. ad-blocking logo with the letters ABP in either your address bar of your web browser or at the foot Check the Fire Stick remotes batteries. Mine did the same thing, spent an hour or so with tech on line. Using Googles speed test is a good way to make sure your internet is working properly, and it will tell you whether you have the bandwidth for streaming along with your results. postcode and select your marketing preferenceand then click join STV. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. Step 6: Choose Clear cache and Clear data. From the Network tab of the settings menu, you can either press the play/pause button to check the network status or the menu button to forget the network. have this problem, My Firestick quit working. Prior to trying to watch the mentioned program the fire stick worked fine! It wont even let me try to reconnect my Wi-Fi. From there, click the 'Settings' icon followed by 'All Settings'. As with most electronics, a good old restart can usually do a device some good. Plus watch STV and catch-up on missed shows (if you live in our broadcast area) It will go to Home Screen and then restarts. Step 6: Reinsert your remotes batteries. Will not purchase again. Thanks, mine is doing the same. The Amazon Firestick is a great device that makes watching stuff from pretty much any streaming platform right to your TV a breeze. My Fire stick has no sound after I switch from a TV app station to local antenna though the Amazon Recast. I just bought a brand new one and tried setting it up on 2/25. You can reboot your Fire TV Stick by holding the select and play/pause buttons at the same time for about five to 10 seconds. so the stick is pretty much useless. Ugh!! Plug the Fire Stick into an open HDMI port on your TV, and then set your TV to the correct input. Cloudwards.net may earn a small commission from some purchases made through our site. Free for everyone in the UK. Im curious if youre happy with it? Step 4: If you believe that your Fire TV Stick is turning on but isnt showing an image, refer to the section above (Television shows a blank screen). in, Thanks James 4578 Guess Ill just have to do without on this telly. To install an Amazon Fire TV Stick, plug the power cable into the power adapter and the Fire Stick, then plug the adapter into an outlet. A working Fire TV Stick is great, but its useless without your favorite media streaming apps. postcode and select your marketing preference. I can click onto a program I want to watch and it shows the arrow but then the blue circle for streaming appears and nothing happens. Thank you so much! If possible, power your Fire Stick by plugging it directly into a power socket on your wall, not into your TV, another device, or through an adapter or surge protector. Here are some of the best solutions listed, from easiest and quickest to more complex and time-consuming. What is Amazon doing, outsourcing the problem to China to fix it. Why does my Fire Stick turn on and off by itself? My firestick still doesnt work. My fire stick has quit working. Be sure your TV is turned on. I realized it was not my fire stick it was that particular TV so I rebooted my TV and my Fire stick is working fine. Its also recommended to make sure youre using the included power adapter and power cord. I dont know what to do anymore. There does appear to be an update to your TV to version 1374.0. Step 1: If your Fire TV Stick doesnt turn on, make sure that the remote has fresh batteries and that it isnt the issue. But, I've had it confirmed: it's no longer possible to support the latest requirements of the STV Player on 2011-2014 (D range to H range) models due to technical limitations, and so it's been removed. Mine works perfect I have 4 but they do an upgrade and screw everything up, Ok mine did this it start update on screen then goes to next screening saying it cant up date and then goes back to up date will not let me go to setting or anything, Any ideas on how to get your firestick to work? Step 1: Press and hold the Left +Menu +Back buttons for 10 seconds. Delete the Fire Stick app and reinstall it, use your smartphone as a remote control for Fire Stick. My trouble with 2.4 Mhz wifi has been fixed moving radio channel from 11 to 6 in the router. Sometimes I have to reboot but not always,I am new to fire stick and it looks like a bad product. Its stuck on the updating screen and I factory reset it twice. Hi@Maz6 you certainly have the latest firmware. It is very convenient having tested . Almost completes and then goes back to say not connected. The first time I unplugged and replugged it in it let me get to the set up and then just wouldnt connect to wi-fi but now after resetting the router and trying it on another tv (where another fire stick is working fine) I cant get past this screen. Plus, I never cleared any cache the entire time I had the stick. Step 2: Double-check that your television is set to the correct HDMI input for your Fire TV Stick. Only had the tv for 6 months. During this process, I have found that the update never updated and was halted at the 50% mark on the bar. Im glad its not just mine but what is the real solution? Some other matches also will be available free on Apple TV the weekends of March 4 and March 11. Lets look at some solutions to common problems so that you can quickly get your Fire TV Stick back in working order. Experiencing this on three different tv models and brand new fire sticks on two of them. I dont have this issue with Chrome. If your Amazon Fire TV Stick is not connecting to your WiFi network, then the first thing to try is restarting your WiFi router. Its not my Wi-Fi or router because Roku performs just fine. Any other ideas? I just bought a new fire stick after my previous one died after several years and after a month it is already jumping from program to program, never completing shows. Another common cause is the lack of sufficient power to the device to let it run properly or turn on as it should. May change to ROKU. Nothing happened so I am advised to press the HOME button for 10 seconds (holding it near the Firestick). You can try restarting your WiFi router as well. Frustrated and really annoyed. 0 Likes Share Reply AnneK1 Journeyman Options 13-01-2021 11:50 AM in TV Hi Chris, tv details as follows, not tried resetting the hub, should I? Some TV models will automatically turn on when a connected HDMI device is powered up though many still need to be turned on manually via their remote. I cannot get past the installing updates as well. How do I reset my Fire Stick when the settings won't load? There was 3. 17-06-2022 Step 2: Unplug the Fire TV Stick and plug it back in to force a reboot of the device. Follow the instructions to sync video and audio output. I have the same problem with stv player not working, I access the stv player via the internet page on the TV and everything works fine. This is now my 3rd broken firestick in about 6ish years. Go to Home > Settings > Support > About This TV. If you can't access the Settings menu, hold the Back and Right buttons on your Fire Stick remote for about 10 seconds to bring up the reset screen. You may need to re-pair your app remote with your Fire TV Stick if it is not responding. Holding down the select play/pause does nothing. Unplugged and reset router. I have bought an Amazon firestick which plays ok but it has a different version of player ( 4.11.2 FTV ) my tv version is is 4.1.2, 19-09-2021 There shouldnt be any storage issues! On your hunt for a new TV, you've probably read up on QLED and OLED technology, but what about laser TVs? It works fine, I only do not understand the battery drain. Thanks! The Amazon Firestick is a great device, but like all electronics, it sometimes has its issues. No problem. Then, sign back into the network to reconnect to it. 15-06-2022 ) in. Note: On older first-generation Fire TV Stick remotes, omit holding the Back button. I noticed the difference during that change too. You can get cheaper deals if you sign up for longer than a month but that all . I tried new firesticks & remotes & batteries Depending on the problem youre experiencing with your Fire TV Stick, you might need to try different solutions to fix your issue. Even when I took it out, the tv still doesnt work. is it possible to download it to Firestick for example? Did our solutions help you get past the problem? Turns on to the FireTV screen with the 3 dots flashing but wont go further and the factory reset doesnt work. My newer firestick is still working fine. Use your phone if you can and navigate to the settings menu of the Firestick and select add new remote in the controllers and bluetooth devices tab. Amazon Firestick Not Working: 2023 Troubleshooting. I used my Amazon fire tv stick a few days ago and was working fine except it would say connection error message when watching a show. - last edited The new feature uses a Bluetooth protocol known as Audio Streaming for Hearing Aids (ASHA), along with special modifications for the specific needs of those who use implants. Is this what yours was doing? My Firestick is 2.5 yrs old and it just started cutting out right in the middle of watching something in YouTube and Prime Video. I have rebooted the router. Is TV Player down on Saturday March 4, 2023 and not working for you? On your laptop, mobile or tablet,. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2007-2023 Cloudwards.net - We are a professional review site that receives compensation from the companies whose products we review. If youre having buffering issues with your Firestick, there are a few things you can do to hopefully improve the connection. It's important to note that resetting your device will clear out all settings and personalization, returning it to the way it was when it first came out of the box. Monty.I did this and it totally fixed the problem on both my firesticks. 12:20 AM Black screen & white Amazon logo, Monty Gentry How do you do the reboot/factory reset thingy you are talking about if all my screen shows is the word Amazon and the rest is black? The Firestick runs off of a USB power supply, so its possible to plug it into a phone charger or even a USB port on your TV, but this is not recommended. This is not an Amazon problem. 11-01-2022 It started with buffering and now it says network disconnected. Mine is doing the exact same thing. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. New 4k fire stick and it keeps going to the restart screen. when i put my 4k max factory default it goes back to main screen, it wont let me do it. Sometimes a Fire Stick takes a while to load or install updates. Yes, if you are still I have 3 and they are tumbling like dominoesand my Rokus are working fine!!!! Now it constantly crashes and restarts. Help. Waste of money. The technical storage or access that is used exclusively for anonymous statistical purposes. What is wrong. The Fire TV logo will show that the device has shut down and is restarting, which is also the sign that you can let go of the controllers buttons. I have the same issues as everyone. Theres a way to do a soft restart (whatever that means) you press the enter button and the pause button at the same time. All of a sudden both my fire sticks have issues connecting to my network they have been working fine then bang they quit, Mine too and Ive tried everything no help, Ive happily used my fire stick for several years and it has suddenly stopped working. I tried every suggested troubleshooting method but nothing worked. I have an issue, I have lost my original controler, and I cant even connect my controller because: 1, My fire stick is not configured, he appear on the page where i need to create an account 2: the controller still not want to be paired to go on the menu, My fire stick doesnt work at all I see Amazon comes up I See Fire TV comes up thats it it just keep roaming. Every time I turn on my TV I have to reboot because my firestick does not connect. It just blinked out in the middle of a program, and nothing I do works. How do I link my smart TV to the STV Player? Poor fire stick device. I have contacted Amazon and they say wait a few hours. Mine is doing the same thing. Tried every suggestion. And you can watch every minute of any game this weekend for free as part of the inaugural matches on MLS Season Pass. 06-07-2021 Ever since Amazon updated their home menu, none of my fire sticks respond. The issue is that the fire stick IS connected to the internet as when I go back to Home, I can connect to Netflix, Amazon Prime video, IMDb and several other platforms offered on Fire stick. Ive changed batteries, tried the select/ play button. All rights reserved. Step 2: Scroll to the bottom of the menu and select Restart. However, any affiliate earnings do not affect how we review services. Mine arrived yesterday and is stuck Downloading the latest software. Same thing! If still issues possibility support has been withdrawn though previous information was that it was compatible with 2013 sets (which your model is), https://www.digitalspy.com/tech/a484525/stv-player-now-available-on-samsung-smart-tv/ Help guide herehttps://support.stv.tv/support/solutions/articles/2000007702-which-platforms-are-supported-by-stv-pl 17-06-2022 in, When I search the apps so that I can download it again, it doesnt even show as an available app, This is a Samsung model ue32f6200 software version 2127, 17-06-2022 This email address is currently on file. This can be found at the bottom of the my Fire TV tab of the settings and will completely reset the Amazon Fire Stick. If your Fire Stick turns on by itself, you need to disable HDMI-CEC. Scroll through the list of widgets until you reach one labeled My Fire TV. Do the total did a total reset now its saying fire stick not able to update so it wont let me connect to restore after years of use no problems its all of a sudden Ive reset 50-100 fire sticks before never had this problem. in, Hi Anne I am having the same issue with my Samsung which I bought in March Did you manage to resolve the problem ? I called Amazon and it wasnt any help. Digital Trends Media Group may earn a commission when you buy through links on our sites. It is very convenient having tested it ourselves, but being a streaming based service there are certain times when TV Player is down with many problems preventing users from watching live TV when they need it the most. Soo frustrating. If this doesnt happen and the device doesnt reboot, make sure the batteries in your Fire Stick remote are fresh.