Probably cannot pick seats because you are flying on Brussels (ta && ta.queueForLoad ? standard seat, seat in the preferred seating zone, seat with more legroom). 4. But strangely only at FRA. They are clueless at Lufthansa about this. He refuses. The group is . I don't know What happens if you can't produce an entry stamp? Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. Based in New Delhi, India. Please note that, in principle, you are free to choose the seat that best meets your requirements. Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. Lufthansa is a new RYANAIR. Thanks Francis, according to LH web chat, I can use my LH booking reference for both (ta && ta.queueForLoad ? 7. aisle or window. In addition, you can enter passport and visa information, and enter details for the Secure Flight program. Sorry, it was such a hassle for you. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - LH seat reservation not possible. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. Never again! Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. Save money on airfare by searching for cheap flight tickets on KAYAK. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. The A350s will have three suites with up to four seats each. The only advantage I see booking code share is schedule timing suitable to the consumer. However, considering the usual fare difference between these airlines, passengers may be wise to see how much sense it is flying with a 25/$35 seat fee each way and no scope for refunds or changes. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. Find Cheap Flights. I think that Lufthansa can now be called a low cost airline after all these changes! I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. Lufthansa Booking +1830299 (3190 . You can see the exact position of the seats on the seat maps. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I will not fly Lufthansa any more. No, Lufthansa is not a racist company. Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. I think you're jumping the gun here when assuming the worst. Ended up in a middle seat in row 50. How can such an airline still have such a loyal following. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. Even BA let's you choose a seat 24 hour prior to departure. The economy class passengers are the worst affected. If you dont need a seat assignment or checked bag, the savings could be worthwhile. Booked on United, connecting in Munich to Lufthansa. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. Our mileage bargains also offer you particularly attractive deals to selected destinations worldwide. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. (Can't remember whether I used my Lufthansa account or not.) I tell him no, I dont think so, I've travelled for 50 years and this is not normal. The outbound flight featured such outrageously bad service and manners that I thought I was in an SNL skit about Nazi flight attendants. Please contact the provider of the flight in question. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. She handed me my boarding pass with a smile and I looked down and didnt say anything but I wasnt business class. If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. Please contact Lufthansa as soon as possible after your flight for any reimbursements. Lufthansa is no longer 5-Star airline!!! You are fluent in the German or English language. When does the Skytrax rating get updated? In addition to surgical masks, FFP2, FFP3, KN95, or N95 standard masks without a valve and not made of fabric are permitted. What happens if you can't produce an entry stamp? At least for us, our United Flight to Munich in Premium Economy was much better than I expected. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. Lufthansa HON Circle Members and Senators can reserve their seats in advance free of charge irrespective of their travel class. If you have a credit card that pays for such fees then this would be a charge the benefit would include. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. Issuance of travel documents (tickets) 14 days before departure. I already hated this change. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. I had to pay $280 US to check one. Honestly one has to look closely and I am not sure they do. This is actually not that atypical for basic economy in general. Thanks Lufthansa. No so fast! Wizz Air baggage allowance 5:52 pm. I will NOT be flying with you again. All Lufthansa flights have been cancelled. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. dont follow the news when it comes to LH and Jews. Valid carrier: This upgrade may only be used on multi-cabin international Lufthansa flights and is subject to availability. This website uses cookies so that we can provide you with the best user experience possible. I flew three airlines in my trip to Greece from California. Last night, I noticed that my seats are missing again! Posted by Darcy. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. Lufthansa is much more restrictive than United is when it comes to seat reservations in the economy cabin. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. Normally fly delta or klm. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. My return didnt! We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. Others are not. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. With a 180-degree recline, these seats can become flatbeds. Incredible. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. How and when can I reserve my preferred seat? Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. : 0 800 - 83 84 267. At the Austrian Airlines Service Center. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. If the load is relatively light, I would just switch seats after takeoff, unless they enforce a no seat change rule. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. She is very terse and rude and says she needs o deal with another flight. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. The names of group members must be provided up to 14 days before departure. This topic has been closed to new posts due to inactivity. Book your preferred seat when booking your flight. not inclined to argue with the German police as a foreigner! In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. I will not travel Lufthansa next time seat selection policy is totally wrong. Hi stillaliveca I have flown a number of Lufthansa flights like your within Europe. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. standard seat, seat in the preferred seating zone, seat with more legroom). You can also filter for flights based on your budget, such as looking for cheap flights under $200 . So, in sfo I hoped to choose at the airport. Alternatively, you may use. You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. Once you have the PNR for the operating (ta && ta.queueForLoad ? Lufthansa seat reservations for Economy Class passengers, Seat reservations for Premium Economy, Business and First Class, Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, Conditions for Lufthansa seat reservations. As Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. Saturday, the airports are likely to be extra busy. Whether you are looking for a last minute flight or a cheap plane ticket for a later date, you can find the best deals faster at KAYAK. The seat is reserved at least 52 hours before departure. At SFO United said I have to see the check At the gate, it was a madhouse as many others (all?) It appears that things have changed. https://www.lufthansa.com/de/de/Sitzplatzreservierung. You make changes to your journey and thus alter your route. But United said I had to pick my seats. The Senator Lounges are ok but often crowded. I will wait until tomorrow or so. To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. I can perhaps understand it for a basic economy ticket but not for Business Class. Any idea whether this will affect FTL/SEN/HON members as well? Won't respond to my refund requestwill have to do a chargeback now. Please choose one of the following authentication options. An advance seat reservation only applies per flight segment. RT London , have cream tea get over jet lag,have some fun, see a friend and then fly to wherever . Surprisingly decent food and more than expected. I couldnt of course. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. You are not travelling with a person who would be dependent on your help in the event of an emergency. I ask him for his supervisor. Save. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. Some of these seats are located in the emergency exit rows. I couldnt of course. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. On the plane it was obvious that there were many open economy seats. I can't believe I really did this for more UA PQP. But with this, they will soon be topping the charts. A refund for this reason is not possible. Wont recommend anyone to fly with LFH. I take a photo of his badge and he TELLS ME delete it or I will call the police. Lufthansa is the national carrier for Germany and the largest carrier in Europe. The plane took off on time and arrived 45 min early and was not packed. You are able to carry out the instructed tasks without the help of a companion, parent or other relative. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. Lufthansa will begin randomly allocating seats during check-in for base economy tickets. Now, it is deteriorating in on line services and booking flights. An advance seat reservation only applies per flight segment. The woman I called at Lufthansa, since I was given the record locator for my flight on Lufthansa by the Untied flight, never even told me I could pay for a seat reservation. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. Re: Lufthansa seat reservations are not possible on this flight. If not then call the operating airline. So not even buy on board or a choice of beverages is available. I will avoid Lufthansa in the future as much as possible. This includes wireless charging, Bluetooth connectivity . I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. We should be OK strike wise. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Each time the agent reinstated our seats and claimed to associate them with our United reservation. Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. At SN, they are already doing it partially: advance seat assignment fees already apply (12 EUR for standard seat) during online check-in (same as before check-in), however you could ask check-in agent at the airport to change your seat, that remained free. Online seat selection is free of charge from 23 hours before your flight departure. But that's not what is happening here. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. We are using cookies to give you the best experience on our website. If you're flying Economy Light, your seat is currently assigned only at check-in. Our main flght attendant was funny ,seemed to enjoy his work and was professional. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. Simply click on the white "continue without all seats" button to finish booking without adding any extra fees. This isnt a huge deal, as your connecting flight within Europe will probably be relatively short. In reality, the differences between budget airlines and full-service ones keep reducing every day. Never understood how seat reservations are lost. But for now I have left that behind and am enjoying my trip. And they're giving themselves a hell of an exchange rate on the USD there! United has nothing to do with Lufthansa's seat reservation issue or system They only get the seat assignment info for them which is why it appears on our United App. I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. True for all US to EU flights as well. A client support delegate will be glad to help you. As most Airlines around the globe have been charging this fee for a long time, I fully understand. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. Adding the fact that I might have a middle seat is for me a reason to actively avoid them. I don't know and I am Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. It will be introduced in 2024 on the newly delivered Airbus A350s as part of "Lufthansa Allegris," the airline's new long-haul product. Let us know in the comments! Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? The seat change, after payment of the amendment fee, is possible within Economy Class per leg of the trip. CarolGreat story. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445496', '');}, 'log_autolink_impression');Airline and not on Lufthansa planes. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. Done with code shares for now and Lufthansa . If you dont like your seat, youll have to pay an amendment fee, starting at $35. As of June 1, 2022, Lufthansa will assign economy seats at the time of check-in when traveling on Economy Light fares. Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years). I can see the seating part of the interface, but the link to change seats is gone. I picked seats on Lufthansa and every time I checked, they still showed up. Per Lufthansa website. Please note, however, that for safety reasons there may be restrictions on your choice. Upgrades for codeshare flights** marketed by United but operated by Lufthansa ("LH") may be available and can only be requested by calling 1-800-UNITED1 within the U.S. and Canada, elsewhere call your local . Multiple seat changes are permitted on the same leg of the trip. Advise others to share thrir experirnce honestly so that it benefits others before deciding to book tickets by this carrier. I hope Im never forced to need that airline again. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. Apparently , without his patronage, the airline would be bankrupt and never be able to fly again. Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. After checking again,they told me no, they see the payment but it is now too late. I had to pay $70 to ensure a seat with my husband. Carry out upgrades, receive special access to advance seat By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. The only reason to not take Ryanair is if you're travelling to a city where they use secondary airport, or when the schedule doesn't suit you. Others too. Sometimes, the price of a code share is less. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. Lufthansa offers two types of children's fares: Infant fare - babies up to 2 years of age not occupying a seat travel free of charge on domestic German routes or for 10% of the regular fare on all other routes. Not worth it. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. I have confirmed seats for those chosen seats weeks in advance. They will be able to help you resolve the issue. Somebody needs to take a look at Lufthansa operations in Frankfurt. I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. I flew with them last month for the first time. Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. Also, there are negotiations scheduled on the 2/22-23. When people book half a year before their cheap ass ticket and want to block all good seats for free. So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. Country and language selection; currently. Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. Pretty soon, they should all be wearing Black Shirts and a Swastika. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. However, from Wednesday, Lufthansa will randomly allocate a seat to you during check-in, potentially leaving you in a middle seat on a short, medium, or even long-haul flight. Im afraid Lufthansa has lost my chose of traveling. To reserve a spot by telephone, just call the Lufthansa Airlines Reservation Number at 1-844 310-2412. It was my favourite Airline for many many years. I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! Doesn't BA do the same thing including Business Class? Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. I also found out United and LOT dont talk to each other well.. Last fall I booked round trip SFO to Frankfurt via Lufthansa website, but was flying on United there and Air Canada returning. A refund for this reason is not possible. Lufthansa has unveiled some impressive new seats across all its cabins which will transform the customer experience over the coming years. She came back. The representative will be able to help you with any questions or concerns you have about your Reservation. This has been skewed for a long time in favor of Euro pricing- now more than ever. Lufthansa has added a new 25 fee to assign seats after check-in on Economy Light fares. You change your seat, but the new seat is cheaper or free of charge. This upgrade is not valid on flights operated by other airlines. For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. WOW ! And yet their pricing still screams full service carrier.. LH has lost its way, the brand positioning is a mess and customer service at all-time lows: They position LH as premium, yet create these ridiculous light fares.