No credit card required. It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. We wanted to cancel an excursion. The details of the embarkation process change from ship to ship. Onboard bar purchases will incur a gratuities, automatically added to all purchases: 15% gratuities on European, Emirates, South Caribbean, Red Sea, South America (Brazil and Argentine) and Far East itineraries, and 18% gratuity on North America itineraries. HR 10000 Zagreb - Croatia, Shop 6-7, Royal Business Centre, Vasileos Constantinou 89, MSC Croisires I don't have a eMail address for customer service since I contacted them only via phone 3-times, never by eMail. All our restaurants and 24-hour Cabin Service are ready and happy to help, ensuring you can feed your baby swiftly on demand, for their and your own comfort. According to the ISF Rule, the ISF filing must be done at the lowest House Bill of Lading number level, but referencing the MSC bill lading number(s) as Carrier. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. Resolve customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. We accept the following credit cards; Visa, MasterCard, American Express, JCB, and Diners Club. Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. Over-the-counter medicines can be purchased on board. A new regulation for a safer supply chain. 1 - Container and cargo contamination can occur for many reasons such as: origin, season, biology of pests, conditions around packing, storage of handling areas, intermodal parking areas, lights that attracts insects, environment factors (wind, rain) and packing procedures (transient pests and previous cargo). Are the prices on board more expensive than those on land? The following information is required: name, last name and date of birth. Are there special menus for coeliac passengers or for those with food allergies/intolerances? Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. 80339 Mnchen. Check-In closes 90 minutes before the ship departure time, except for American ports, where Check-In closes two hours before. No: 25/6 Kat: 3 Ord. Beit Amot 157 Jaffa Rd MSC has been helping customers to ship cargo to and from the USA since 1971. Yes, MSC Voyagers Club membership is open to all ages. Brasov, Romania http://www.cdc.gov/zika/hc-providers/pregnant-woman.html I called the main number (OP here). Powered by Invision Community. Email lax.booking@zim.com . Mon, Tues, Wed & Fri 08:00am -17:00pm Your browser may be out of date or not compatible with our new site and may not be secure. Please rotate your device to enjoy a better experience, Modern Slavery Act Transparency Statement. Fax: +90 (216) 474.56.98, MSC Cruises USA INC. Ibirapuera 2332 - 6th floor - tower #2 Get easy access to Bill of Lading Number information to complete ISF filings with US Customs. What medical services are available on board? Babies in nappies are not allowed in the water and children under 16 must be accompanied by an adult. Read all the information regarding our cruise and itinerary updateshere. MSC House, Opp. Support is available by phone, email or the contact form, Monday through Friday 0700-2000 EST (closed on federal holidays). Executive Contacts. 1. all Cuban-made articles or merchandise from Iran, Myanmar or Sudan, Narcotics and some medication containing prohibited substances, Absinthe (or other alcohols containing Artemisia absinthium), Endangered species that have not been outlined by CITES. 2019. Are there any kind of daytime activities during port days? Pernavas iela 19-205, We strive to ensure that every customer is provided with the best possible shopping experience first time, every time. About; Guides; . Every ship in the MSC Cruises fleet has a well-equipped modern Medical Centre on board. Suite 100 We're here to help you in any way we can. Just call and speak directly with your Travel Agentmuch easier than email. Do you know that your browser is out of date? Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. Close Window Please rotate your device to enjoy a better experience, Modern Slavery Act Transparency Statement. If you would like any assistance, just give us a call. Yes, MSC Cruises has a wide range of duty free and tax free shops on its fleet. For detailed information on Crime Response please click here. No. Can cash withdrawals be made on the ship? Are there signs for passengers with visual disabilities? It is MSC Cruises way of rewarding its most loyal customers. Using their cruise card, minors can purchase soft drinks, video games, the Fun Pass, souvenirs, and print and digital photos. Looking for our contact us page? What will the temperature be like on board? 2/16/23. Mr. Vago began his career in the family business, Franco Vago SpA, one of Italy's leading transport companies. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment fun and enjoyable experience. Contact Us: Customer Testimonials: Locate Us: Opening Hours: Our History: Modern Slavery Statement : Phone. Once checked-in, in case your cabin isnt ready yet and for this reason you didnt collect your Cruise Card, you can begin your onboard purchases in the bars and restaurants by providing crew members with your cabin number and full name (information available on your embarkation form). SOLAS VGM Customer Service: 1 800 222 3367, It is illegal to bring the following items into or out of the USA. Please use the following link to access the. At the moment this section is accessible only on our desktop site. King Street Wharf Sydney NSW 2000 The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. Help for admins of small businesses. H -1037 Budapest - Hungary Our superior quality products and knowledgeable customer service associates have helped make MSC one of the nation's premier distributors of industrial supplies. Prof. Fahrettin Kerim Gkay Portal para clientes MSC Mxico. Mediterranean Shipping - MSC / Chicago, IL (Company Profile) Is your company listed as providing intermodal services? Contact us. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. Please be sure that the travel agency sends your request for these items at the time of booking via e-mail. On board of the renewed MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica ships, there can be up to three seatings for the evening shows. No, although food and drink may be bought on board. Don't have an account? 2023 MSC Cruises S.A. All rights reserved. Many thanks and we look forward to welcoming you onboard very soon. To view the full list, visit the dedicated, Items infringing trade and copyright regulations. Hamilton Travel Co. Ltd. (MSC Partners) 4 St. Publius Street Floriana FRN 1443- Malta Phone: +356-21-241292/249543 Fax: +356-21-226430/223598 Saturday 09:00 - 13:00, 2023 MSC Cruises S.A. All rights reserved. Taking recommended actions at critical interchange points to reduce the spread of invasive pests, will not only support the prevention of such risk, but will allow to move containers/cargo faster and more easily through ports whenever a container inspection will be conducted by pertinent authorities. Australia: 1300 028 502 We're here to help you in any way we can. All on board purchases are made with a personal cruise card so there is no need to carry cash or credit cards. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. You can register your children for the Kids Clubs on board or complete the subscription form online before boarding. Will the Kids Club be open in the next months? This wristband must be worn at all times during the cruise for security. Yes, MSC Voyagers Club membership is open to all ages. Email customercare@mscdirect.com and receive assistance within 24 hours More Support Our superior quality products and knowledgeable customer service associates have helped make MSC one of the nation's premier distributors of industrial supplies. Monday Friday 08:30 - 17:30 Customer Service Reefer Export @ MSC Mediterranean Shipping Co. S.A. . Fax: +94 11 2564587, Jetwing Travels (MSC Partners) Those cannot be used with the Browse package. Location of This Business 6750 N. Andews Ave. # 100, Fort Lauderdale, FL 33309 Email this Business BBB File Opened: 7/19/2006 Years in Business: 18 Business Started: 5/10/2004 Business. Please be aware that MSC does not assume responsibility for advising guests of required travel documents or travel advisories. They shall be confiscated and can be taken off the ship to be used while in port. To ensure family activities run in a safe environment, some onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation. In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Sv Kriza 3 Garmischerstrae 7 If you are contacting us about a cruise you are yet to take, we aim to reply within 48 hours of receiving your email. Advertise company in the Intermodal Directory and get access to Equipment Matching for $600/year. 45, Ananda Coomaraswamy Mawatha, Colombo 07 No, if you activate a device, this device cannot be changed. Send us a message or call (630) 833-0300. VGM Mis-declaration Fee: $300 per misdeclaration, per container. Phone/ Fax: +40 (268) 471 057, Ship Travel International A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Suite 532 5 Lime Street, King Street Wharf Phone: 800-824-1400 Fax: 877-824-1411 To return your CPAP supplies, please email returns@mscsleep.com To schedule your appointment, please email scheduling@mscsleep.com To reschedule your appointment, please email rescheduling@mscsleep.com If you need to request medical records, please click here for the form. Phone: +36 1 486 6060 Late gates will only be considered for approval when a VGM is submitted by the shipper of record before noon, local time, the day of the cargo cut-off. You can settle your final bill in any of the following three ways: By credit card In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Mon-Fri: 9am to 5pm. If youre celebrating your childs birthday during your cruise, you can make it even more fun by ordering a special Doremi cake. Thank you for visiting our site and we look forward to seeing you on board soon! Please rotate your device to enjoy a better experience. Luggage will be delivered directly to your cabin shortly after embarkation. Join before the cruise and earn 100 bonus points! For truck delivery the ultimate deadline for VGM submission will be 12 noon local time the day of the cargo cut-off. Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary. Tel: +94 11 2564584 Contact details. 34, Cluj- Napoca, 400062 400063, Cluj-Napoca, Romania, Headquarter: 41/14 Tudor Vladimirescu St., 410203, Oradea, Romania, Calea Plevnei nr. Phone: + 94 11 234 5723, 2023 MSC Cruises S.A. All rights reserved, Vyletni Plavby na mori s dopravou a delegatem Lidecko 31,756 12 Horni Lidec Vsetin, Address: Korunovacni 22, 170 00 | Praha 7, Calea Mosilor - Intrarea General Ipatescu, Nr. MSC customer service has been terrible. All decks and public areas of our ships are accessible to guests with reduced mobility. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Make a payment. Elliott Report. To report any missing person or criminal activity while on board, we recommend to immediately dial Tel 99 for prompt assistance (Reception Guest Service). Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth. It is therefore best to avoid these periods if possible. Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance. View the full list of prohibited and restricted goods. Mediterranean Shipping Company - Global Container Shipping Company | MSC They have same cruise same days almost same price. MSC Voyagers Club is the Loyalty Programme for MSC guests. Consults with other associates to locate the most effective sources of . The Medical Centre is open at the times advertised in the ships Daily Programme. Digital signature of the authorized signatory in all CAPITAL LETTERS. Each guest is responsible for acquiring and presenting all travel documents necessary for boarding the ship in their respective country of embarkation, documents including a valid passport and any visas required for the cruise itinerary. In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. This service is free. ITINERARIOS LOCALES. Yes, MSC Cruises and its staff are constantly striving to provide the best service possible for all guests, including those of reduced mobility or disabilities. MSC Cruceros How soon will I receive a reply to my special needs request? To register additional devices, log in with the other devices using the user name and password created during registration. We also provide cargo consolidation, loading and re-loading, packing, unpacking and cross-loading services from containers to trucks. January 21, 2014. Could MSC Cruises refuse my booking or deny me boarding? 77-79. Your browser is not compatible with our new website and may not be secure. Sunbeds are available free of charge for all passengers, although they cannot be reserved. Otherwise insurance must be taken out with MSC Cruises. The Arrival of MSC VIRGO in Pointe-Noire Promises a New Horizon for Central Africa, The global nature of trade will prevail, MSC CEO tells TPM23 conference, Meet MSC in Boston at the Seafood Expo North America (SENA), MSC Group and MSC Foundation Support Earthquake Relief Initiatives in Trkiye and Syria, MSC Commits to Achieve 100% Electronic Bill of Lading Adoption by 2030. A cash advance service is available if a credit card has been registered at the on board account. It is up to each entity which forms part of the supply chain to ensure that they are adhering to agricultural pest and contaminants requirements, by following the rules of each country and/or port destination. Thank you for visiting our site and we look forward to seeing you on board soon! Keep in mind that the scooter minimizes the available space within your cabin. How can we celebrate my childs birthday while onboard? We're here to help you in any way we can. Australia: 1300 028 502 New Zealand: 0508 4278 473 Opening Hours Mon-Fri 9am-5:30pm Sat 9am - 1pm MSC Cruises (Australia) Pty Ltd MSC Cruises Suite 532, 5 Lime Street King Street Wharf Sydney NSW 2000 GPO Box 4541 Sydney NSW 2001 MSC Cruises Cares courteous and efficient. Email address: Avista account number (optional): Phone number: Please contact me regarding this issue. You should make sure that your debit/prepaid card is enabled for use abroad. *Note: Please check your cruise ticket for more accurate detail. Divine Child High School, Suhara Roppongi Bldg.1F, 3-3-27 Roppongi, Minato-ku, ICK | MSC Cruises Korea General Sales Agent, 7 F, Kwanghee BD, 307 Teogye ro, Jung gu, Seoul 04560, Korea, Travel House- Nkar Travels & Tours (Pvt) Ltd (MSC Partners) Theres a good chance youll find the information youre looking for in our Frequently Asked Questions section, so why not give it a try? Best Practices & Recommendations:The mitigation techniques listed below are best practices in protecting against contaminants, however, they do not fully guarantee that shipments, containers and cargo will remain free from contaminants. For more information regarding the Saudi Arabia & Red Sea Cruises click here. In the event of necessary changes, you can repeat the online check-in process in order to re-issue your e-ticket. Parking can be purchased through MSC Cruises in most ports of embarkation. The following information is required: name, last name and date of birth. Gandt, if you have a Facebook account, send them a message, they normally answer the same day. CC Help Jenn Sri Lanka 28043 Madrid - Espana, Click here (french website orgerman website) for more details, Altunizade Mah. Phone +18003104060 Booking Desk - West Coast. Please rotate your device to enjoy a better experience. Europe: EC Regulation 1889/2005 states that: Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation. Quick Find Contact. add10th floor, 136, sung chiang road, taipei, taiwan / tel886-2-25677961 / fax886-2-25216000 To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation. We're here to help you in any way we can. Operating from four regional offices in Ipswich, London, Liverpool and Glasgow, supported by our national team across the UK, we're committed to delivering customer excellence and finding the best solution for your cargo.