studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Transport and accommodation providers have differing cancellation policies and rules. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Masks are now mandatory in airports, train stations and other ports of travel. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. We are not obliged to accept your order and may, at our discretion, decline the order. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Eligibility, Joining, and Website Information. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. You will need to have their legal name as it appears on their ID and their date of birth. No date changes are permitted outside of your tickets validity period. Travelers are responsible for ensuring that they have all necessary travel documents and visas. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. All refunds will be delayed until the situation stabilizes. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. you may have booked a United ticket that was operated by a partner airline). This page sets out the Terms and Conditions under which you . StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. We will advise you of the carrier operating each flight in your itinerary. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Travel insurance is recommended for all bookings. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. You will need to input your traveling companions' details before entering your credit card information. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Search for the total number in your party and log in (or Sign up) as yourself. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. The credit is a one-time use, not like a gift card where you can use it for multiple things. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Depends on the airline policy. Please see the chart below to see if your flight is eligible for these rewards. Heres some answers to the top questions we are getting and information to help us help you faster. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. (Opt out at any time). Tuition and Fees Refund Policy. You agree that you are bound by such additional terms and conditions. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. period of more than twenty-four hours or include overnight accommodation. +1 617 321 3281 if you booked online through our website. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. The credit will be for the remaining amount of your ticket. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. How much can I bring? Such terms and conditions may be disclosed by use of hypertext links. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). For any fare we advertise, we first check to make sure there are some available seats. Transport and accommodation providers have differing cancellation policies and rules. We know, its very confusing! The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Travelers are responsible for ensuring that they have all necessary travel documents and visas. DONT BUY REFUND POLICIES. Also, current discount deals are available at the link. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. Packages cover a Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Verify your student status to purchase exclusive student fares. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Enjoy the discount! You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. When you Log in or Sign up, ensure you do so with the traveler's info. These include: In these instances, you would need to contact us for help completing your booking. Search for the total number in your party and log in (or Sign up) as yourself. If you do not see a travel credit and believe you have one, please give us a call to confirm. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. The tuition rate in force for all programs is based either on program or modality. 5 months later I am still trying to get my $900 back from this scam. Prices are per person and inclusive of tax unless otherwise indicated. All orders are subject to acceptance by us acting on behalf of the provider. Am I eligible to purchase a ticket? We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Refund Policy. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. A change to your student status will not impact your credit. We strive to resolve any dispute amicably. You will need to know the legal name and date of birth of your friend(s). StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. We will ask you for details about your experience to forward to our technical support team. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. I have questions about baggage. accounting for a significant proportion of the package. Yes, same airline. Yes, your travel credit is good for the same airline as your original flight. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Some tickets also may have multiple airlines. Some countries also require a machine-readable passport and/or unstamped available pages. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If you would like us to petition to the airline for a special request, we will advocate on your behalf. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. If you do not, for any reason, any refundable amounts will be forfeited to the airline. We cannot guarantee that the travel service provider will credit you with point for your booking. However, some countries (Iceland, Greece, etc.) Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). All individuals departing from the United States of America must be in possession of a valid passport. Maybe. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. First, visit the link for Studentuniverse Refund Policy Promo Code. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Good. combination of at least two of the following components selected before Yes! Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Your travel credit is associated with your original booking. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. StudentUniverse is not an insurance company. Airlines may deny boarding without the proper identification. If you don't see a credit that you think should be there, give us a call. These policies and rules are binding on you, so be sure to review them before purchase. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Accommodation (if included) is based on twin share unless otherwise indicated. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Prices are not guaranteed until full payment is made. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Most of our deals are available to be purchased online. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. However, sometimes the deal may not be available for all dates or to/from all airports. Regardless of the situation, we have to stick to airline policy. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Dollars? You should be aware that costs could increase closer to the departure date. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. To find out if there is a fare difference . The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). No compensation is payable in respect of minor changes. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Please check your applicable loyalty program for the specific terms of your membership. Bad. Additionally, a small number of itineraries do need to be booked via an agent. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. Advertised prices may be limited to travel within specified dates. See the chart above for the best number to call. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. There are a few exceptions that must be booked on the phone with our agents. Please note that carriers may be subject to change. You can still book with StudentUniverse. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. If you look up reviews of tripmate, you will see 1 star across the board. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. No need to worry, your credit will still live in My Wallet. Become a FREE member to access our exclusive student travel discounts. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up.