Total ban when <32. Delay disconnection for 20 days if the action would adversely affect the health of a household member. This connection is called the service point, and it represents the dividing line between the utility company's property and the homeowner's property (although the meter may be owned by the utility even though it is on the homeowner's side). No disconnect if customer agrees and adheres to a payment plan. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. C 08/08/2011 AEP Workshop Various updates . To report an outage, call AEP directly at 1-800-277-2177 or visit the American Electric Power Outages and Problems webpage. 10K - 2021. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Our new format is informed by users. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Delay disconnect for 30 days with medical certification. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. No disconnect if customer agrees to deferred or extended payment agreement. Serving New Businesses in Oklahoma. No disconnect for seriously ill, disabled. Cookie Settings| Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. No disconnect (Nov-March) if customers agrees to payment plan. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. The waiver is valid for 30 days and . (As of 09/2008 no utility has an approved winter disconnection plan on file.) The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. New Jersey Administrative Code 14:3-3A.2(e)(3.) In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. north wales dating agency Find a permit. Consumer line: 866-380-9816 or 919-733-9277. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. This online function is currently only available to residential customers. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Service cannot be disconnected if customer agrees and adheres to payment plan. Customer must negotiate a payment plan to maintain service after delay. Report a Problem. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. It has been in business for over a century, starting operations way back in 1906. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. To avoid unauthorized access, youll still have to enter your password. News Releases. November 1 - March 31 (temperature-based). Medical certification may be renewed three times in 12 months. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. PUC approval is needed to shut-off elderly 65 or older. No disconnect if customer agrees and adheres to a payment plan. To initiate electric service at a new address, you can use your existing REP or select a new one. Consumer line: 888-570-9905, 307-777-7427. When you opt in, we automatically fill in your ID from then on. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Consumer line: 501-682-1718 or 800-482-1164. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Consumer line: 800-992-0900 Ext. Tree Issues Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. Full Outage Map. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. Customer is required to enter into a payment plan. Privacy Policy | If you continue to use this site we will assume that you are happy with it. AEP Economic Development. More important, we want you to find the information you care about most. The amendment is effective December 1 through March 31. Limit the use of My Sensitive Info | Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Disconnect ban if health of household member would be adversely affected, need medical certificate. To avoid unauthorized access, youll still have to enter your password. During the heating season, a utility may not ask for a security deposit. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Disconnection is prohibited if customer agrees and adheres to a payment plan. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Please start a new service to your meter so that comes with swepco. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. No disconnection if customer agrees to and adheres to payment plan. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Customer must agree to payment plan. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Taking action now can help keep balances and bills manageable, and your electric service connected. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. 30 day disconnect delay with medical certificate, may be renewed 2 times. 95 F and above (elderly and disabled) Seasonal Policy. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Prohibits the disconnection of household in extreme heat conditions, 95 and above. However, smaller water, gas, electric and wastewater. Utilities are required to offer a deferred payment plan. November 1-March 31 - Cold Weather Rule (CWR). If the elderly household is low-income and includes a minor, the protection against termination will apply. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. 1 ago. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Medical certification can be renewed once within 120 days. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Utilities must offer payment plan suited to customer's financial situation. Consumer line: 317-232-2712 or 800-851-4268. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Consumer line: 617-737-2836 or 877-886-5066. You're in the right place. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including 1996-2023 American Electric Power. Deferred Payments. NOTE: These policies may not apply to all utilities in your state. New Jersey Administrative Code 14:3-3A.5 View a table of state seasonal termination protections only. Use of this site constitutes acceptance of the AEP Terms and Conditions. However, if you're moving to another AEP Ohio address, use our transfer service form. Disconnect prohibited if customer agrees to a payment plan. Douglas Sacha / Getty Images Drip Loop Three utilities. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). 0 0 Less than a minute. A shock or arc blast from a temporary installation can be just as deadly as one from a permanent installation, and either type of installation is capable of igniting a fire if the conductors overheat or an arc is produced by faulty wiring. No termination if National Weather Service issues a heat advisory or excessive heat warning. No disconnect for seriously ill, disabled. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. 30 day delay and 30 day extension possible in case of life threatening condition. Business customers, please contact us. During the delay the customer is expected to agree to a payment plan. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Consumer line: 502-564-3940 or 800-772-4636. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Youre in the right place. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. No disconnect for elderly or disabled when temperature is >95, or medical emergency. NOTE: These policies may not apply to all utilities in your state. No termination if National Weather Service issues a heat advisory or excessive heat warning. If you or someone you know needs assistance, we can help. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. two-week period encompassing Christmas and New Year's. With an AMI Consumer line: 317-232-2712 or 800-851-4268. Regulated utilities must get PSC approval for disconnect. Consumer line: 701-328-4082, 877-245-6685. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). However, smaller water, gas, electric and wastewater providers can start cutting off services again after Aug. 30 when the state's current moratorium expires. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Calling regarding service disconnection is something Porter says AEP will never do. Customer must pay bill in installments within the next 90 days. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and triple digits for summer) as determined by the Commission. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Delay disconnect for 30 days with medical certification. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Or look for your next career move. Heist said he . Consumer line: 800-225-7729, 608-266-2001 (Madison). Must allow customers to pay balance over next 6 months after winter moratorium. Disconnect is prevented if customer agrees and adheres to payment plan. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. No disconnect if illness would be aggravated, need statement from doctor. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. Regulated utilities must get PSC approval for disconnect. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Multifamily, new construction, and commercial systems are not eligible. Temperature. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Cannot disconnect if payment agreement is in effect. There are also rules prohibiting disconnection of service for certain medical reasons. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. emergency. The 30-calendar day delays may be consecutive. If you have forgotten your security code, please call 800.672.2231. 30 day disconnect delay with medical certificate, may be renewed 2 times. Is AEP energy a competitive energy provider? Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. salesforce sandbox url format. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. No disconnect if customer agrees to payment plan. Consumer line: 800-522-2404, Salem: 503-378-6600. Use of this site constitutes acceptance of the AEP Terms and Conditions. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Customers may utilize the winter reconnect order one time from mid October through mid April. Disconnection is prohibited if customer agrees and adheres to a payment plan. For your convenience, you can keep service on at both addresses while in transition. Cookie Settings| If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Use of this site constitutes acceptance of the AEP Terms and Conditions. Prohibited when heat advisory from the National Weather Service is in effect. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. 21 day disconnect delay if household member is certified as seriously ill. Turn off electricity at your address and close your account. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Consumer line: 800-225-7729, 608-266-2001 (Madison). The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy. Required Internet Posting | No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Certification may be renewed another 42 days. Butte, MT 59701. Several of Arizona's energy vendors enforce moratoriums with varying criteria. Butte, MT 59701. National Center for Appropriate Technology (NCAT) You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Copyright All rights reserved.Theme BlogBee by. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Consumer line: 888-570-9905, 307-777-7427. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. We hope youll find it bright, forward looking and easy to navigate. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Elderly and handicapped must have 48 hours notice. The Basics of Temporary Installations. Sitemap Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Sitemap Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. 3040 Continental Dr. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan.