I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. 9. I bought a nice flowy cover and I don't really find it appealing anymore. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. They have great home decor items like pictures, curtain rods, candles, etc. Do you need to return at the Ross you purchased at or can return at different Ross? Layton - you've lost my business. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. 11. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Happy holidays, I hope this was helpful in answering some questions. We were very loyal Ross customers but no more. I bought a pair of shoes and I returned it in perfect unused condition after one month. The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. Frustrated, she walked away and I asked her - Do you have the receipt? For additional inquiries not addressed in the above FAQ, please use this form to contact us. Note: Protect your cards like cash. Ross is a ripoff. Ross is a store I do not usually go to. If you don't have the invoice, simply call 1-800-888-0321. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Any feedback from Ross would be greatly appreciated. How can I return to ross. It's like "Thanks for your money, now f*ck off! That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. Come back tomorrow and the manager can do it. I'm at a lost for money. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. WOW! I been buying tennis shoes from Ross for about 9 years I never had to take anything back. I have been trying to have her but she trying to sell her home. Is that how it goes with their damaged items? Email*. If you do not have the tags, it may be hard for us the verify the item on the receipt. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. I will never shop there again nor recommend them to anyone base on there return policy. Where and How to Find them at Store or Online? Most stores give cash back if a debit card was used. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. @Deanna James; You have to get it back how you paid for it. Because of their poor return policy, I no longer shop at Ross. My receipt showed a sales tax of $3.23. Where is Parmesan Cheese in Walmart? To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. i wanted these patterns so much i had to buy them. And either way I am always good with a store credit because I shop there so frequently. Require. Below are the steps you can perform to enter a debit card return. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . If not, we will need to see a replica of that item from within our store. The only way a store can compensate for losing money like that is to raise the prices. It's not rocket science. Email: el vado lake rv resort. However, they don't accept returns for "used or altered" items. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Beyond that, it's up to the bank whether to refund your account. I found the sizes i needed in a different pattern unfortunately. The company gives the Walter treatment "Get Your Sh*t and Get Out!" I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. I've returned with a receipt tags on within 24 hrs of the 30 days. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. When I got home, he tried them on and it was too big. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. I will never shop here again. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Phone Number. In fact, the time frame is generally between 7-10 business days. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. 14. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. Other similar brands like Michaels and Sams Club also offer returns without a receipt. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. Next day I returned one clothes of about $40. If you don't like it then shop somewhere else. You can return items after 30 days, but you will be refunded to you as store credit. She then tells me to try to sell them on let go. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? does Ross not give change back on vouchers? They wanted to know if that would be an issue. If I can't make it back within 30 days, they've give me store credit. Needless to say I threw it away and wasted my money! Due to reading unfavorable online reviews on Amazon, I decided to return it. (The discount is nontransferrable and the customer must be present to receive the discount.). If you really paid attention to what it says you wouldn't be having to write here. If you WASH the article it becomes non-returnable. She then put ALL of the merchandise in ONE big bag!! She then asked for my receipt. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. Today, I thought, if nothing elsethey could at least grant me a store credit. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. Remember that youll still need the purchase receipt. Have you ever returned something at Ross before and not received the tax return? Next morning, went to 2nd Ross store and found more towels but still not complete sets. Very disappointed and if I buy clothes from them again I will be Much more causious. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! So, in Ross we just came to a cashier and explain what the problem was. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. I am not "computer literate" so if I don't do this correctly please direct me on what to do. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Well, I'm not one of them!!! So just keep these things in mind. How stupid!waste of time. That is totally wrong!! Walmart Standard Return Policy. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. I have spent thousands of dollars at various Ross stores. I would never go to ross and I do not recommend it for many different reasons. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. Returns at Ross are super easy if you stick to their company policies. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. That will help if necessary. I have always had a pleasant experience at Ross so I keep going back. Three of the gifts didn't fit or weren't liked and need to be returned. I have been shopping at Ross for decades and consider it my favorite store. No customer should be treated in this manner. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. In the best-case scenario it could take up to 3 days depending on your bank. Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. they can just repeat "ask ross top management for an explanation", I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. She answered, "yes", I have the receipt and tags are on the dress. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. The earring fell off the stud when she picked it up. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. What does that mean, is it true, and what can I do? It states no such thing. My Godwhat happened to customer service? It's called being lazy and entitled. This is just not right. I assume if a credit card was used maybe it would take longer? I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. Do Gift Cards and Store Credits expire? What Happens After 30 Days? Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. When it was time to do my return she told me she couldn't return it. Mission And Vision Csr. He added that he would accept the ID of her son who was with her. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Unfortunately, she didn't say anything and I thought that my card had been refunded. On Monday, I wore my purse proudly. Continue with Recommended Cookies. So, I wanted to exchange but cashier didn't let me. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. I do not want store credit I want my actual money back! A note received is recorded at its principal amount by debiting the Notes Receivable account. She opened the gift on Christmas and excitedly asked to try them on. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. They advised that they could not make the adjustment. Why? Could not return summer items given as gift. 30 days. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I called the Ross I had bought the purse from. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. Pleasesave yourself a hassle and refuse to shop there! *Required Fields. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. I asked. Up on the toy I had piece of the sticker of Ross but not all the price! When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. goodwill is a little bit better. I asked. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I read Ross return policy but didn't find any thing about returning within 24 hours require ID. I had a really bad experience today in Ross on Limestone, Pflugerville ! Once again once you open the fragrance or perfume it is considered altered. However my advice to you as my fellow consumers are as follow: I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. Technology. NO ONE! When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. She then asked me if I understood what she was saying ( as if I was stupid). I tried to find something to buy for the amount of 23.00 dollars could not find anything. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. Why can they not do the same thing as Burlington? Yes, technically you can rent a car with a debit card. I purchased a purse on 5/15/16 and took it home. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. WHAT A SCAM!!! Manager could have easily taken it back. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. She didn't have an answer for me and just said No And there were still costumes on the sale floor. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I have the receipt and the tags were still attached to the clothes. The cashier ask her to explain why i couldn't return. It's new like it's in the store. How are you going to deny me an exchange when all of the tags are attached to a gift item? She told me that is manager on duty and the things have to go on her way!!! Discover Network (For Canada, Discover is only accepted at major Airport locations) Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $200-$850 depending on the rental location and class of vehicle . Find the In-store Aisle. No receipt as they were gifts. gifts for Christmas often do not come with a receipt. I have contacted The Retail Equation and they said they don't work for Ross.