No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Logitech options find the ipad with your. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Try It Free Buy Now. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. This is the contextual mouse cursor. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Brilliant! If there's a NinjaRMM rep here, give us the situation if you would. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3) After selecting language, press Shift + F10 to open Command Prompt. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Step 1. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. "), and they kept focusing on that point, which is what made me so angry. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Thanks. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Im using Windows 11. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. This does work in LogMeIn, TeamViewer and GoToMyPC. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Do the cursor settings go back to the original settings? Thanks! If so, change the cursor movement in Excel so it's set up properly. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Keep pressing and holding for up to 10 seconds (until the device turns off). Sadly this doesnt work for me. If Reinstall Google Chrome and try again. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. Mouse pointer disappearing when using splashtop for extended display. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Expand the virtual display to a full screen mode. THAT is why your response frustrated me.Gregg. ", you agree to it. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. "Now hopefully you understand why i said 'can you use VNC? Disable hardware acceleration of the display adapter on the computer The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. I see that type of response, but I don't reply to them because they are not in my post thread. When you begin the session, the remote computer screen will open in a window on your computer. Fixed Windows 10 Remote Desktop mouse issue. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). However, it is not a default/standard feature included with all Splashtop plans. Go back and read what I posted about the Exchange scenario. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. I realized I messed up when I went to rejoin the domain No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. console session, and then switch to the RDP session, then Splashtop & RDP You need to hear this. This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. AnyViewer is a safe and reliable remote access software for Windows. Working remotely from your iPad and iPhone just got a lot easier. Yes No AM ambercalm Replied on October 4, 2016 Sometimes an error message will appear, and sometimes it won't. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Thanks Gregg. If this still doesnt work, try running an older version of the app. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Deselect Auto-hide the taskbar. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Automatically blank the remote screen when connected. The image below is my Win 7 VM. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. 0 I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Apply, and voila, the cursor is visible again and the remaining pointers are still white. A relatively new entry into the crowded genre is Splashtop Remote Desktop . I love getting comments like yours. Click " Apply " and then " OK ." Remember that each SOS license allows 1 technician at a time to use SOS. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. If I choose Console, the user gets kicked out as expected. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. Its work when I change the guest os one. Options are to Reject after the request expires, Allow after the request expires, or Off. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. "Exchange crashes on install" can you use kerio? thank you !!!! The Current Sessions list shows you currently running sessions under your account. Is there a bug report with microsoft we can upvote to get this fixed? That would be the only reason I can think of for someone to say that. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" They were telling me it couldn't be done at first. If the above methods dont work, wait for the device battery to drain naturally. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. I have a system with me which has dual boot os installed. Any help welcome please before we get onto Splashtop support? Holding down a click is like holding your finger down on the device screen. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Thanks and apology for the issue encountered. Simply close the app, and it should work upon opening it again. If youre already familiar with the iOS interface, then this should be very easy to pick up. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear.