>> YOU CANT CHANGE THE RULES MIDSTREAM. Overcharged. I was not able to enter the concert . Said cancellation was glitch. You dont get to change the rules to suit you after the fact. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Hour on Chat and another hour on phone. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? At NO stage did they advertise this game as a TBA or TBC date and time. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. These people are entitled to their money back.". Needless to say, this concert never happened. DO NOT BUY FROM THIS COMPANY! I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. THE ATTORNEY GENERAL SAYS ANYONE AFFE. I purchased tickets to an event that has been postponed twice the second time being indefinite. to see the game on TV? Obviously the concert was canceled and I would like my money refunded. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Never Will I Buy From Stub Hub Again. Stubhub does not accept returns. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Will I be able to get a refund . Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. You will enter your community username and new password and done! Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. I called them within minutes to change the seats and they basically said I'm stuck with those seats. View Levi's Stadium Ticketback Terms. The Hollywood Reporter is a part of Penske Media Corporation. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. We're not refunding money at this point,'" Cormier said. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. This cookie is set by GDPR Cookie Consent plugin. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. When we bought these tickets, we had jobs and splurged for a night out. It started giving credit instead: a voucher worth 120% the ticket price. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Rammstein obtains restraining order against Viagogo, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, Ticketmaster successfully handles Beyonce onsale, SeatGeek allegedly dropped by Barclays Center because of tech issues according to report, See Tickets suffers website crash after multiple line-up reveals, it proposes to accept a series of promises, Eventfinda offers buy now, pay later option for ticket buyers, Twitter plans to allow creators to sell tickets to live audio events, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more, Tessitura expands arts venue ticketing service, Ambassador Theatre Group in debt talks report. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Other sellers may take a case-by-case policy. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Certainly they can see that my ticket barcode was not scanned somehow. If any of these tragic events occur, you will be eligible for a refund. i have tried to call several times but have been on hold >3 hours on 2 occasions. These returns could mean so much to so many people, myself included, as to a difference as food or rent. I selected a particular date for a Broadway show. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . View Ticketmaster Refund Policy. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Last time I'll probably use StubHub. I called customer service right away, but they denied a refund. Please help me. Is there any way I can confirm that my Stubhub QR codes are still good? StubHub is a global marketplace and our policies vary by region, in line with local guidance. Just notified by email of event cancellation for Atlanta United vs Orlando. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Worst Customer Service Ever. Awful company that I hope fails soon. Had I known seller didn't have tix I never would've purchased. Not only did it ruin our night, but it also cost us a lot of money for nothing! Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. This doesn't make any sense and I transferred these tickets way early on before COVID. Combined with viagogo, we now span 90+ countries around the world. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. 2. I do NOT want a coupon I want my money. The cookies is used to store the user consent for the cookies in the category "Necessary". YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. I hope they will reply me asap, I just want get my money back. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. The 3 tickets totaled close to $600. and did I get a refund?!? I purchased tickets on their mobile app for a college basketball game. Site says venue will honor original ticket but when i click on view tickets nothing there! Didn't find out until day before event. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . All rights reserved. Required fields are marked *. No. I am beyond angry and disappointed. I would like to receive a refund. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. But you money hungry corporates line your pockets and just go on like we owed that money to you. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. If you call Stubhub they insult you and treat you like crap. I am quite dissappointed. After the switch, you will enter the email address you use to access the community in order to reset your password. Also how can stubhub charge me $176 when I never received any money for this purchase. anyone have any advise on how to deal with this? They said the money had already gone to the seller which is pure BS. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I tried transferring through Wells Fargo and they didn't let me transfer. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Did you think about anybody besides yourself? Don't take NO for an answer! I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. We're not refunding money at this point,'" Cormier said. 2023, Hearst Television Inc. on behalf of WCVB-TV. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. The latest breaking updates, delivered straight to your email inbox. We were able to register one wristband, but not the other. BOSTON . Should have checked this site first. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Called them and they said the venue had not marked those seats as obstructed. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Make the best possible case for yourself. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I listed tickets on Stub Hub for a Broadway show. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Then over night, we lost our jobs and the shows were all cancelled. F**ked up situation. This cookie is used for the website live chat box to function properly. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Their poor customer service folks! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. My tickets were 100% real. I don't want a damn coupon, I want my money back! I do not want someone to buy my tickets without the same disclosure available. Now they are saying they will give us a coupon for events canceled. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. However, StubHub offers a refund. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Set your price or use our recommended price and tap List tickets. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. NEVER again! No Refund Policy? StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. What if I never got either? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. This is the most crooked company I've ever dealt with. Bought tickets for James Taylor and Bonnie Raitt. On or about May 3, 2021, Defendant announced that it would provide Eligible Stubhub policy on refunds is ridiculous. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Following backlash from customers, the ticketing company responded in a statement this week. You will receive an email with instructions on how to receive your refund. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). I lost my tickets. You can resell your ticket using either an app or a PC. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." You aren't supposed to dispute charges because you changed your mind. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? LAST time I purchase tickets through StubHub. Stubhub sucks! These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. "We were only allowed 120 percent credit toward future concerts, not refunds. These people are entitled to their money back. I called stub hub because my brother got the wrong seats for a concert. Honor yours. All of our tickets were void, fakes, frauds. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Is Beyonces Tour Another Dynamic Ticket Price Mess? I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! I went to use the credit on my account, and nothing showed up. I just bought a parking pass for an event. I purchased a ticket in February for a concert for over $800. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Spent $314 for daughter and friend to see Harry Styles. "Pretty unfair, almost unethical on their part," Brown said. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. The potential loss of revenue facing Live. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. What are you going to do to help your customers? StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". I called immediately but received the same reply, "No refunds!" Worst Ever. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. So is Amazon, but they can cancel orders and issue refunds. After the switch, you will enter the email address you use to access the community in order to reset your password. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. See detailed StubHub customer service rankings, employee comments and much more from our sister site. We lost the concert for that. I purchased tickets to the Olympic gymnastics trials in January 2020. Receive a full refund of your purchase 2. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . At that point, never before that, I saw that it said that the refunded amount had to be used within one year. them this was wrong and deceitful and did not get off the phone until they refunded my money. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Hi, @Fatsuma! Under normal circumstances, these processes are manageable. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. They could not refund me nor give me the seats I wanted. i have tried to call several times but have been on hold >3 hours on 2 occasions.