Disputes about the quality of the item are not billing errors. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. As you say, I would explain to the buyer that different computers and devices show colours differently. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. E bay in many cases are making more profit than the sellers. Yet fight is not over, lets see what happens next. Is it possible to contact their police department? Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Answer (1 of 4): Hi. I responded to the return but Im really freaking out. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Contact postmaster and file mail fraud. I also ask if you have me mixed up with another seller you've purchased from recently. Otherwise, you can also restart the laptop just by pressing the power button. Loophole on eBay! Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Example: The listing said "new," but the item was clearly used. People are getting desperate, violent and all kinds of other things lately. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. That is not the package i sent your cosmetics in. They may even provide photos of the broken item. why it was refused and Never heard back. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. I've only had to use these pics a few times but they save a lot of hassle. Our app will file a claim in your stead, saving you time and a potential headache. I think the label on top is Canada Post's label they put on once it enters their country. Strictly No RETURN NO EXCHANGE policy. What can I do in this situation to avoid loosing $900 and the item as well? No they dont. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I had to help my mom submit a dispute through eBay, as a buyer. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I manufacture them myself and sell for only one price. For more information, please see our 1.6K 17K views 1 year ago Every so often mistakes will happen. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Dollars. You can report an issue with a seller to eBay directly here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyer sent me picture of something different in the box. Does it look like your packaging, apart from the labels and the stickers? It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Should I contact the postal service? - edited An option to dispute the refund and report the buyer will appear. I've never owned/sold a necklace like that. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. For approved returns, Mercari provides a free shipping label to the Buyer. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Usually it will say the name on the package signs for it even if the signature is someone else. Go to usps site and fill out the mail fraud form. Message 1of 30 Those are not indicative of any scam. It WAS new in the box. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. A little detective work might find the answer. The email will state that the payment will be released to you once you have proven that the goods have been sent. I ended up having to give a refund in fear the buyer is going to give me bad feedback. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. His failure to reply to me or send pictures until after Case was decided on his favor was strange. A buyer happily purchases your item. 01:24 PM. eBay is very aware that scams occur on the website. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. I guess it depends on whether the item they are sending back is worth paying the shipping on. Either way eBay will make sure the buyer gets their money back right or wrong. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Thx for the link to reporting a buyer theres a couple people I need to report. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Yeah you filing that stuff 100% does nothing. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. 09-10-2020 I sold an item for $55 and they sent a return saying I didnt send the right item. There is undisclosed damage to the item. So Im hoping he doesnt return anything. to fight them over this and go to the Phillippines is beyond annoying. Create an account to follow your favorite communities and start taking part in conversations. I have been talking to someone with same story Im trying to buy a car. If not, fuck them and continue onto arbitration per their terms and conditions. You're not supposed to be liable for anything that happens to it after that. 05:49 AM Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? If you get the item back as a buyer you have the option to relist and recoup your outlay. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Can Usps Tracking Be WrongPost Office have such a horrible . Please Help! The buyer could be lying. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Read the feedback other have left for the person. 26-05-2020 In this case, the purchase may be completed without flaw. The unofficial eBay subreddit. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. The thing to remember is that these slip up were t. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Select Order Not as Described. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. I know they will get their refund, but should I inquire at all? Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Phone eBay and they said I should have tried harder. How were you able to call eBay? At first, it might seem foolish to pass up a generous offer, but often its a trap. Report a buyer if you think they have acted illegally or fraudulently here. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Ebay claimed that the item was in "different condition". Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Dispute the refund. Honest mistakes happen. on I will try to ask the questions? A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. . Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Seller deleted listing immediately after purchase? If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Help for buyers and sellers. Press question mark to learn the rest of the keyboard shortcuts. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I just wanted someone else to take a look at the photos and tell me what they thought. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Same thing just happened to me and I was able to keep the earning. They will call the number you have on record for this account, so make sure that's correct before you start. Or just take back the item. Did you include the reference number on the label? Good for you. Copyright 1995-2023 eBay Inc. All Rights Reserved. These are both things ebay phone reps suggest. Update 2: So my next step was to file claim with UPS. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Because the seller sent a lighter instead of a $600 Gucci wallet. I asked my boyfriend to print off the labels and post them while he was at work. Ebay going to shit with scammers abusing the money back guarantee. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. There is no way to dispute a transaction once its finalized in this way. Five! Should I try to see if it was mixed up with another package? Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Cheaper seller scam: USPS is the most trusted delivery service in the USA. How do you prove you sent A? Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I was hoping it was a post offcie mix up. Cause his photo shows a like kind of item but not the brand or pattern I sent. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. They offer some sort of limited-time discount in order to create a sense of urgency. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. The other thing that is suspect is their account was created the day they ordered the item. Just trying to understand. If you find an item on eBay that you think is fraudulent, report the listing directly. I did all of this. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Add any photos you have of the wrong package. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I stopped shipping to Canada because of customs problems. It was already on the way. 03:13 PM. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. In order for it to work, sellers must provide proof of item delivery. Thanks for the reply. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. He sent photo of item receivedit is not the item i sent. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. All items are made out of High Quality fabric. 26-05-2020 I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Check out this video to understand how dimensional weight is measured when shipping. You are welcome to file claims and police reports. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. I can't really remember what specific package I mailed it in. Remember that if an offer looks too good to be true, it probably is. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Its usually not a good idea to trade with accounts that have bad feedback. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Its unfair they side with the buyers all the time. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Made sure we sent all images to amazon as it was within 30 days of purchase. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. A buyer from Europe orders at item and pays for it. That photo looks like your shipping label stuck on top of another shipping label. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Dial 1-800-275-8777 and explain the issue to USPS customer service. 'However once the seller has received the item back, eBay can then step in and review the . 2. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. on You purchased a specific quantity of an item, but received the wrong amount. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Got my money back and a promise from eBay to better train their support staff -_-. I don't know what it actually takes for them to get banned. But the fact that she specifically took a photo of the top tells me it was meant for me. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Thanks for this suggestion. NO Cash Refund for wrong purchased items. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. i think someone is trying to scam me like this to. I asked for a picture from the buyer and it was some plastic item. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. If the shipped item was sold for under $750, delivery notification is adequate proof. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. WARRANTY AND INFORMATION. What should I do? But so far no response from buyer. It's tough dealing with customer service when they're all Filipinos who don't understand or care. 26-05-2020 Disputing the chargeback can take a lot of time and hassle on your behalf. But if he has balls to carry on, follow up with post master complaint. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Save the case number that the USPS gives you. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Learn how your comment data is processed. ive had power sellers defraud me for a 50 cent lowes coupon. "That picture shows different items rather than what I sent. It also looks like the original label is a printed label, cut out and then taped on. Could you explain a bit what steps you take when shipping? Just thought Id share. Person buys 2 things. Both early political pieces. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. IN THE LAST STRIDE. You can ask the customer to return the item, but he has no legal obligation to do so. Did you try talking with the buyer? Go to ic3.gov and fill out the internet crime form. There are two occasions in the tracking updates that says it was rerouted due to processing error. 05:49 AM. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. eBay are only concerned with issues that affect their own profit margins. If the package was mixed up by GSP, then they should handle it. You can chat with other sellers about anything to do with running a business on eBay. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. 04:18 PM I would do that myself in those circumstances. CHAPTER XIII. by asking the buyer questions or calling the post office? 1. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. I sent a seller an offer on an item and she accepted. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. The item could have gotten mixed up during a customs check? Otherwise she wouldn't have bothered. This months episode of the eBay Seller Spotlight podcast is live! Am I supposed to follow up with Royal Mail or it is now his responsibility? I asked the buyer if the package he received was damaged or opened. This topic was automatically closed 180 days after the last reply. Anytime I can create with the Stardream line, I jump at the . In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. The buyer pays quickly, and you send the item without concern. A neighbor may have picked it up, so it is worth asking around before you contact USPS. As you sent it recorded delivery I am assuming it had some value to it. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Supervisor told me to hold up on Police report and wait for UPS to step in. It should not have. Ask if they want you to dispose of it or return it to them. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Everyone is covered except the credit card holder, whoever that is. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? What if the buyer is not trying to rip you off but simply made a mistake? I'll go over how it happened, what I did to fix it, and how you can. But obviously I cant prove that. And third, we started to build PayPal's business off eBay. There's usually another new label then. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Well tonight I received the above email. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold.
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