I am a bot, and this action was performed automatically. You may have to enter a lot of personal information to get connected, including your ZIP code. Our team can assist with getting those downed wires raised. Jacksonville, Florida Area. 7 years ago. Search accounts based on account number, or chat online. Who is responsible for cable line from pole to house? Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Hello saftek and welcome, Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. However, its critical not to cut into a power line, as you know. Please send us a direct message to "Xfinity Support" with your full name and address. Let us know. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. I would like to report down wires in my back yard for the second time. If you have questions about your services, we're here to answer them. How to Reach a Real Person at Comcast/Xfinity. Include the words "Firewall Investigation" in the subject line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes, Comcast will come to your house to install the cable lines and equipment to your home. If the center conductor of the cable is solid copper, it carries it quite well. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. New comments cannot be posted and votes cannot be cast. Then, call PG&E at 1-800-743-5000. Thanks. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. How to report a downed wire if I'm not a customer? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I will post again here when/if I receive a reply or action is taken. Make the report to that person.. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Click Continue. Voting closed 14. How do I report down a cable line? Press question mark to learn the rest of the keyboard shortcuts. By selecting Accept all, you consent to our use of Cookies. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Report or View Outages; Other Contacts; General, Business, Landlord, . Ask for the Comcast liason. Tips in case of an outage What if my power is out? A coaxial cable is capable of carrying current. The channel and its live streaming world news is available . How to report a down or damaged CenturyLink line. Electric Lines that run from the utility pole to your residence. Hello @ryanray.rr81 and thank you! Thank you! Thanks! If you are experiencing problems with Comcast Xfinity, please submit a report below. Hello @user_300363 and thank you! I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Verizon Business customers. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. With our new Xfinity support chat, you do not need to input the name of a person. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Remember: This number is just for unburied ground cables. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Question: Does Comcast Hve To Repair A Cut Cable Line. Hello there! Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. In order to get started can you please send me a Modmail message with your full name and service address? Should you experience further issues, please create a new post. Id give them a ring. It may be used in setting the FCC's priorities for regulating companies like Comcast. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Create an account to follow your favorite communities and start taking part in conversations. 70% of power outages are caused by major weather. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Type your message in the text area near the bottom of the window. I suspect it's an old wire). I am a bot, and this action was performed automatically. Report an issue Select Chat. Let us give you a call as soon as an agent is available. For immediate assistance, check out the Xfinity Assistant. Thanks. Stay at least 35ft away from any downed wires during cleanup and other activities. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. A recent storm brought down a tree which took down one of the above ground cables by my house. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Call 800.288.2020 and select Repair. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Connectivity and managing Your Comcast Business network. Get in touch with Comcast Business. See how you can save when you add Comcast Business Mobile or add a new line. We have made changes to keep employees safe so response and call times may be longer than usual. A recent storm brought down a tree which took down one of the above ground cables by my house. If you smell natural gas or see downed power lines please do NOT use this page. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. You can also request a call at a time that fits your schedule. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Performance & security by Cloudflare. Please send us a PM with your first and last name, as well as house numbers to your service address. For more information, please see our While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Hope this helps you out. How to Report an Issue Online Visit xfinity.com/xfinityassistant. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. We have made changes to keep employees safe so response and call times may be longer than usual. Youve reached the best place and perfect person to help with virtually all of your account needs! I have a downed wire in the middle of the street. Just select Xfinity support and you will be able to speak with the next available specialist. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Report it as a hazard to your local PD, maybe they have a better contact. Cloudflare Ray ID: 7a2ad44e3df86ef8 You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. ASA, ABA, Adherence). Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Our community is your official source on Reddit for help with Xfinity services. The easement at my back property line has poles with electric and utility lines. This website is using a security service to protect itself from online attacks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. and our I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Hi, @user_af7a95. Do what's best for your business. Press Enter to send it. Sound the horn, roll down your window and call for help. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Contact Us | Comcast Business Support It's not the power line and I don't think it's the regular cable either because there's no service outage. Click Continue. How do I get Comcast to come deal with this? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. There appears to be no other way to contact comcast/xfinity. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. To confirm, are the wires in question still low-hanging by chance? Downed Power Line. I am a bot, and this action was performed automatically. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I really appreciate you being a member of the Comcast Family! Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. If you have questions about your services, we're here to answer them. up. Make sure you are signed in with your Xfinity credentials. Hope this helps you out. @XfinityThomasChow long does it take for someone to reply? Call us anytime at. Don't touch a downed power line or other equipment. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How does cable internet get to your house? Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. 115.124.120.233 Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Provide your account info and say, Line is down., Dont have AT&T service? Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Cookie Notice 2 1 RR ryanray.rr81 Visitor 2 Messages Not a word either by phone, email or through the support chat since then. Reddit and its partners use cookies and similar technologies to provide you with a better experience. An official employee, such as myself or whoever is first available, will respond. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Press question mark to learn the rest of the keyboard shortcuts. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Can you direct message your name and address? Find an Xfinity Location Check the status and hours of locations near you. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. How do I report an above ground cable down? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Then Call Us. How do I report a downed telephone line? The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. This post was marked as solved. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. If you absolutely need to have it removed, consult with an electrician before doing so. Welcome to the Xfinity community! Stay at least 10 feet away from the wire and secure the area to keep others away, too. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Comcast Xfinity problems in the last 24 hours. Occasionally there is a mix up and Comcast forgets to bury the drop. Call 9-1-1 immediately to report a fallen power line. Update on June 10, 2021. An official employee, such as myself or whoever is first available, will respond. I can't get into my property because the line is blocking the drive way. In the top right corner, you'll see a little chat icon near the bell icon. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Stay put and call 911. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window.
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