One time I was waiting on the phone for almost three hours. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! She promised me that I could get it on October 19 because it took 48 hours. Lorem ipsum dolor sit amet, consectetur adipiscing elit. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Need to file a complaint? Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. They often do so without adequately considering the effect these changes have on people within the organization. Best, Lorraine Brule Global Customer Service at Regus. I have been renting an office space at Regus in Kings Hill for over 12m now. I sent Briana of Regus an email about how the procedure was going this week. Your satisfaction is very important. I have requested a retainer refund for almost three months. Get Regus can be contacted at (262) 832-3700. I would love the opportunity to help further but havent been able to identify your account. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. If you were to take direct space or a sublease you would also see these fees in your rent annually. So last week I logged in to cancel my membership. She replied to me by email that my case had been started. Professional rooms for your next training session, interview, or pitch, wherever you need it. Ts and Cs apply. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. According to its policy, the retainer took 30 days to get back to the tenant. Regus is a complete and total scam company. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. We appreciate your business. We have a team of specialists available 24/7 to help you find the best solution for your business. But the Regus does not have flexibilities, nor willing to retain long term tenants. (Sandra, I used the portal at first, however, your system made an error.) This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. The complaint has been investigated and resolved to the customer's satisfaction. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Sent numerous emails to account. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Originally, total costs 20k THB, but end up with 50k THB. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. If you refuse to pay their bogus invoices they will send you to collections. * All prices shown are valid at the time of inquiry, based on 24-month contracts. DO NOT give them your payment info, DO NOT sign with them. The company left an official comment on this complaint. Browse our full range of products and services. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I realized that my 'request for a retainer' of my account portal had been disappeared. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. If you need further help, pleasespeak with our team member who is already in touch with you. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The company left an official comment to this complaint. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. BBB Business Profiles may not be reproduced for sales or promotional purposes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you have a helpdesk contact, we would expect a 24hours reply. Paid for parking online and have now received parking ticket from private company. It goes against our guidelines to offer incentives for reviews. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Verification can help ensure real people write reviews about real companies. I could talk with Myesha. Turned up at 450 Bath Road, Heathrow. The additional increase in your monthly fee is due to the annual indexation. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Changes in an organization are about more than just policies. If it has been longer than 30 days, please get in touch so we can investigate further. Location: Singapore I still didn't get my retainer back. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. October 6 Regus are not transparent with their pricing. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I already enter my bank information twice. The complaint has been investigated and resolved to the customer's satisfaction. They still continue to send invoices with no one responsible to be there to answer. Using our center address on your website is illegitimate without an active agreement between us. Unacceptable billing practices. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. As you can see from your statement of account, available online (e.g. Its an automated process. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. After being in my new office they are increasing rent by 8.7%. We have checked and cannot find any payment details set up in your account. Access our global network of workspaces and business lounges as often as you need. Share your photos and videos with others to prove the truth of your words. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Get help. October 14 Start checking the messages customers send you. Customer service is simply poor. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Our advisors are ready to help you find the right place for you. $5520 Service Retainer on file. October 23 As a matter of policy, BBB does not endorse any product, service or business. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. think about how low this company is. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. I couldn't get my retainer and called them. It is clean and smart and well organised. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? You will regret signing with Regus. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Give your team a place to focus, thrive, and grow, while we take care of all the details. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 6. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I was a customer with a licensing agreement set to expire on December 31, 2022. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Please could you send those details to me at lorraine.brule@regus.com so I can support you? This is really bad customer service. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! same goes with debt collector from malaysia that emailed me abt 3 months ago. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Company Name: Max Dragon Technology Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. They would not remove the items that I didn't want. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. This does not affect customers who have a permanent space as these are reserved specifically for them. We will then confirm your payment date and amount. This company has the worst customer service I have ever experience in my life. We will then confirm your payment date and amount. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I told you my account number is 9054006! Absolutely unacceptable behavior. Requesting your refund is easy. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Regus keeps its policy for payment from customers, only. Signed up for a membership because I needed a private office for a few days. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Theyre a great place to connect with colleagues, clients and other like-minded businesses. 25% off. The reason why we're asking all our customers to provide details online is to prevent fraud. I would love the opportunity to help further but havent been able to identify your account. That exception is made on the understanding that an additional service retainer is payable. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I asked a receptionist to help my issue to the Regus help desk. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I still did not hear anything back from them. You should receive your refund within 30 days after your end date. We use dedicated people and clever technology to safeguard our platform. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Prices are subject to change and will vary depending on the specifically selected products and services. ive been trying to get my money back ever since. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Please email me at Lorraine.brule@regus.com with your company name and details. 2023 Trustpilot A/S. Please advise what can we do to get back our retainer refund? *Ts&Cs apply; participating locations only. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Once they sell you something that will be the end of you being treated as a valued customer. Appreciate your immediate reply. They are scammers, and incredibly dishonest. Our team members have always been in touch with you and worked with you to rectify this matter. This will surely increase the credibility of your complaint. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Any that you do not require can be opted out through your online account. Build an instant presence wherever you need to be, at prime business locations. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Office Space and Coworking prices are per person per month and are dependent on inventory availability. They still continue to send invoices with no one responsible to be there to answer. Develop, apply and embed the knowledge and skills acquired by this program to your organization. For a break between calls, browse the development's many shops and restaurants, or explore the . GO LITERALLY ANYWHERE ELSE. Lease period: April and May 2018 I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Find out how we combat fake reviews. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Lets find the right workspace for you and your team. Here is my summary to strive for a refund of the retainer. Were clear about this from day one. We also ensure all reviews are published without moderation. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. It won't go in any direction! I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. We have a team of specialists available 24/7 to help you find the best solution for your business. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) If you were to take direct space or a sublease you would also see these fees in your rent annually. I would like to help you further in this matter but haven't been able to identify your account. I would recommend that anyone considering using this company to think again! 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. 2023 Trustpilot, Inc. All rights reserved. think about how low this company is. Of course, she did not reply to me yet! they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. I am a small business and cannot afford any of this. No staff available for contacting on the event day. Briana got my call. For clarity, you were also charged a retainer top up. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. At the end of your contract, they will automatically renew you without a signature and without consent. Your satisfaction is very important. Trustpilot is assessing this review in accordance with our flagging process. Need to find a different location? We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I was using virtual office space. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Setting up an automated payment is straight forward and can be done through the online portal. This complaint was posted by a verified customer. And we have the solutions to help you work this way. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. 5. Anyone can write a Trustpilot review. Customer service is simply poor. As you can see from your statement of account, available online (e.g.
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