This scammers has to stop. Our mission is to eliminate scams in the timeshare industry. Anita Rigoni of US. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. I wrote them and informed them that they were in breach of our contract - for failure to honor refund policy stated in the contract and for undisclosed or unsubstantiated charges, not mention in contract and for service never received. The last thing you want is to hand over your hard-earned money to a scammer. We recommend you contact your timeshare company before working with a timeshare exit company. When I asked who is really the travel agency that I am paying to, they were vague about it. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. YOUR PERSONAL INFORMATION IS SECURE. There is nothing stated in the contract The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. I asked for the details of multiple travel destinations package. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. We were able to get our contract cancelled and $1, 000 of our $14, 000 back. In a lawsuit filed in San Francisco Superior Court on Tuesday, the Mid-Sunset Neighborhood Association alleges that the project's developer, the Tenderloin Neighborhood Development Corp.,. Peruse the fine print and ensure all that in the agreement lines up with what you consented to prior to offering any cash. And after that, the sales agent called me and he said that their legal department will not issue a refund so I need to keep the contract. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. Hopefully one day their tactics will end, I meant they are professional scammers. Absolutely outraged! But they lied about everything. Please read and let me know what you think. please ask me how: maintenancefee@sunset.com.mx". I also almost got scam by Sunset World too . this is a site in teh USA who says they files a case. Instead of waiting around thinking the solution will present itself to you. If youre hesitant about an investment opportunity, do some research before making a decision. Thanks. Hi! If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. The family-owned Sunset Group operates timeshares in Mexico, with properties centrally located in Cancun and Riviera Maya. The plaintiff (or petitioner) notifies the defendant (or respondent) that they have started a court case against them by having them served with a complaint (or petition) and summons. When I pressured them about a guarantee regarding the quality of the room and services they completely balked. This is designed to make it easier for people to get out of their contracts and make better choices in the future. There have been a few lawsuits Sunset Group has been involved in. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Everything said was identical, currently arguing with them to cancel the contract. Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. Walking Away From Timeshare Maintenance Fees This will Happen. A scam is an unlawful plan intended to swindle you out of your cash. you paid 22 275, how many weeks and were you non the platimun plan? Sunset Lagoon, Royal Sunset, Sunset Group Blvd. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. We are seeking total resolution. Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions Share your photos and videos with others to prove the truth of your words. 77500. We trust this article has been useful. How to Get Rid of Hacienda Del Mar Timeshare? Hello I was scammed too. When we offered to give them Sunset Fisherman's contract on an even even trade they made us sign a contract that said we could not stay or visit Tres Rios in the future. Hello. Lie #3. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. The first thing you need to watch out for is the timeshare sales pitch. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! Our experience was similar: Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. And they have right of refusal if the owner tries to sell it themselves. The presentation was very high-pressured and very distracting. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. Beware of timeshare scams in Mexico! The top manager now telling me that phone cancellation is not acceptable & was forcing me to keep the Timeshare which I totally refused. I only get emails. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. Hopefully USA will read all of these issues; FBI please help . Have not heard much and really do not want to deal with it, still burns me. Update question - did they finally stop calling? That night I googled them and saw a lot of bad reviews about them . The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. Menu. Cancel RCI and Interval International Membership? I live in Australia. We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. The Better Business Bureau is a great way to check if a company is reputable. I was specifically told I was not buying a timeshare. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. I forwarded all calls from agency to the lawyer. They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage. I was in Cancun Mexico last November 2020 and stayed in Sunset Royal Beach . All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. How to Get Out of Raintree Vacation Club Timeshare? Travel & Vacations. These companies specialize in helping people just like you get out of their timeshare contracts. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. Login. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitadvice.com. As our team reviewed the website, the first thing we came across is the no up-front fee required . jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. I cannot use my name but was scammed also. Sue me [censored]es! Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. But opting out of some of these cookies may have an effect on your browsing experience. I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. We finally were contacted by a person named Rosalia Silva Campos. It all started the moment we stepped off of the airplane in Cancun, Mexico. Thanks! How to Cancel Hyatt Residence Club Timeshare? At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. i am assuming that you will get this message? 1. This company took advantage of the opportunity to be just as fraudulent as Sunset Group has been shown to be. Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. They promise you everything and deliver NOTHING! Sunset Groups ratings and reviews reflect all of these issues and complaints. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We did continue our vacation and had a great time in Cancun. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. I have a duplicate copy of that . The tour was nice, then came the HIGH pressure sales pitch. sunsetgrouplies@hotmail.com. I hate those people with a passion. I was in suspense. FBI are investigating on that matter for international crime. I would be very interested in a class action lawsuit also. They tell you lies to make you buy their packages. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. How To Cancel a Vacation Village Timeshare? Sunset World Resorts & Vacation Experiences - Lose our money and peace of mind! Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. Search. Others have said that. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . In addition to their duties overseeing the companys Smooth Passage initiative, they also have a robust customer service team based out of their Miami, Florida headquarters that takes great pride in taking care of all your needs before, during, and after your stay. I have evidence showing the lies and how Sunset promotes its memberhsip. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. I did hire a lawyer cost around $4000.00 he sent letters to the agency with little response. They refused to show me these mysterious rules. Necessary cookies are absolutely essential for the website to function properly. I actually thought we had a decent price, and wanted the deal to work. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. Sunset has thus far refused to refund nearly six thousand U.S. dollars, and has turned our account over to their collection agency, RMI. Records of municipal courts and justice courts are housed here also. My husband and I were scammed also. How to Get Rid of a Timeshare in Florida? She added that the package is a great value, that it is transferable, and has no expiration date. You also have the option to opt-out of these cookies. They had already charged my credit card for the deposit. You can learn more by looking up Promotoria Sunset Group Timeshare Owners Lawsuit online. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. How To Cancel Holiday Inn Club Vacations Timeshare? After this they charged our credit card and cashed a "check" payment for the same month's payment. We accepted the second option. Another thing to keep in mind is that anything that sounds too good to be true probably is. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". Cancel a Hilton Grand Vacations Timeshare? Has anyone been affected by them via a lawsuit or credit ding? Welcome to Sunset Properties Group! There are so many complaints, is a class action lawsuit possible? BEWARE this is a scam. Our primary problems are: We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. Can You Get Rid of a Punta Pacifico, Encanto Baha Timeshare? We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. It does not guarantee any level of quality of the room. Any updates on this? After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. Cancun, Quintana ROO Mexico C.P. Search. Assuming you have any inquiries or would like assistance getting rid of your Sunset Group timeshare, initiate a Live Chat with one of our representatives. It was very overwhelming and confusing. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". We vacationed in Playa Del Carmen in October 2007 and in the process of picking up our rental car, we were asked to attend a no pressure-quick 90-minute seminar at the Sunset Fisherman Resort. Cancel Timeshare Mortgage and Maintenance Fee? The company I also know as The Sunset Group . One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. I'll keep you posted on how it turns out for us, but so far it is not looking good! We will not pay anymore maintenance fees and will not return to any Sunset Property. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. It does not guarantee you any actual access to a room for any amount of time. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. Be sure to document everything and consult an attorney if you have any questions along the way. Something else to remember is that anything that sounds unrealistic most likely is. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! Consulting. As we mentioned countless times before, escrow can be very beneficial. They just called my house. It's such a shame that these crooks are taking advantage of vacationers. Please repost. We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. Sunset Fishermens is in breach of contract because of their failure to deliver the membership materials promised to us. They said this was a standard business practice in Mexico. The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. We couldn't get reservations 9 months in advance. The services they offer can be over the top expensive and there is no assurance they will actually want to help you. If there is a lawsuit please let me know, I was a victim too. On 03/31/2021 ALEXIS MILLER filed a Personal Injury - Motor Vehicle lawsuit against SUNSET AUTOMOTIVE GROUP INC. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. Im Michelle. It has now been almost 5 months and I am losing faith they will ever pay me back. It is part of the Sunset World Company. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. If a hurricane destroys the building, there is no required repair or fix. so we just put down a deposit and told that we have 5 days to cancel. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. Update: Did get my money back from the credit card company, was sent to a collection agency. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. www.sunsetscam.com Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. Get Rid of Timeshare Without Ruining Credit? They said they cannot do business via phone, fax, or email. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. They refuse. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. Walking Away From Timeshare Maintenance Fees - Is It Smart? I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. I was directed to a lady at a counter where I could pay our cab fare there. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. However, there are a few options available if you want to get out of your contract. Basically, we gave them $99 cash, and then rented the car for 1 week, and they would give us a form to cover the rental at the end of the tour. items we already possessed in the terms of the contract e originally had. As the caller went on and on about this great deal, I googled them and page after page there were sites, like this, exploiting them for what they are. Timeshare Compliance claims they provide timeshare exit services for frustrated timeshare owners who want to get rid of their timeshares. The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. Big lie. I feel Sorry for those who have suffered from this kind of scam. We decided to fight this through our credit card companies. Get Rid of Timeshare Inherited from Parents? And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. This was again was a bad mistake. Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. We hope this article has been helpful. May 22, 2010 @ 12:56 PM). Search Close. Have you been able to get any resolution? Same liesA class action is not possible, you would have to sue them in Mexico. The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . Mexicans are Mexicans they have no scruple and actually enjoy ripping hard working people off that they dont have to work hard they are all scammers and probably in some type of Mexican Mafia. Please contact me if anyone is able to find a better way to deal with these criminals. There is equity in the "purchase". Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. Her "closer" finally agreed to text me the details. How to Get out of the Ritz Carlton Timeshare? this is a forum with more complaints made to royal elite: If youre now regretting your purchase, there are a few things you should know. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). When evaluating a contract, always be on the lookout for any inconsistencies, as they may point to a scam. I wanted to cancel but my wife wanted the SUV for the week. not being from the USA it makes it difficult for us to find someone. www.sunsetscam.com http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. Unfortunately we didnt realize we were being scammed until later. What should we do? We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. This comment was posted by a verified customer. Customer service contacts and company information. 5 minutes of your time could help you resolve this nightmare once and for all. We finally caved in and agreed to meet the last day that we were there. All information on this website should be used as educational material. They said that they needed some business write offs for their firm. After coming home and investigating some more, I feel lucky to have gotten away from them alive.
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