I removed all of the thermostats from the nest app first, then started over by connecting the app to the troubled thermostat first. Once complete, your thermostat will say that it has successfully connected to your Nest account, and thus is connected to the Nest app on your phone. Required fields are marked *. If you havent already tried it, consider resetting your device with these easy steps: These steps will restart your device, allowing it to clear out any progress made and start from the beginning of the installation process. The procedure is the same for both types. If you're using a phone, make sure you dont use cellular data to test your connection. In addition, ensure to update the settings of your router. 1. He has been a part of the top 5 ranking websites for the last five years and has received many awards for the writer of the month category. If a second Nest Thermostat won't connect to the app, it's likely due to a poor WiFi connection, thermostat issues, an out-of-date Nest app, router settings, or improper setup. Tap your thermostat on the Nest app home screen, then tap Settings. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. 1. used two diff google accounts for two diff thermostats on two diff floors. Google fails again, offering zero support and far fetched solutions that don't work. Not a solution. They (this also is happening on my upstairs nest thermostat) were working just a few days ago, but after I swapped internets they will not connect to the app. I have literally looked for how to solve this (on and off) for a few months! Switch on your thermostat by pressing the ring on the thermostat again. 2. You do not have permission to remove this product association. But this one won't connect. I had the same problem and this fixed it for me. This will also help you in avoiding other issues concerning your Nest. If you are setting up the first device, there would not be an "assist device" nor would you need one. I have the exact same problem, did you ever find a solution? My 3rd generation Nest Learning Thermostat won't connect to the app. Please help what do I do? Oh interesting! Error code TD014. How you are unable to establish a conventional heating system/heat. The new feature is available on the app and website. Thank you, thank you, thank you!!! The Nest doorbell works fine. If none of these work, factory reset the Nest Thermostat. Check if your router has wireless isolation settings turned on. -Im trying to add via nest app on my iPhone. It is only the level of the temperature that you can set differently in every room. 2.) Moreover, improper setup and thermostat issues have also been seen, causing connectivity problems. Luxpro Thermostat Tried all of the above. I followed your steps and voila! My thermostat just WILL NOT connect to my wifi - on neither the 5GHz NOR the 2.4GHz. Here are the steps to retrieve the Nest thermostat entry key: Here are the steps to enter the Nest entry key into the Nest app: Here are the steps to connect the Nest thermostat to Wi-Fi. Check out: Nest Sensor Not Connecting: 8 Causes & Fixes. This means that it may be flagged as spam or a security risk, even though it isnt. And switch between accounts to access one or the other. Perform update to firmware using thermostat. In this video I fix the Nest Protect that won't connect to my existing network. In other words I think the app may be able to streamline the setup of a second thermostat in a given house once you have one properly configured. Otherwise, you will not be able to control the temperature of the different zones or rooms. Cant figure out why your Nest thermostat not connecting to the app? Scroll down and select Remove thermostat. Your thermostat will take a moment to scan for available networks. Cant connect the Nest 3rd gen Learning thermostat to my network. My older Nest upstairs installed easy. Although all the thermostats are controlled with one Nest app, you can set a different schedule for each thermostat. If you miss any steps in the setup process, it could prevent the device from properly connecting to the app. This will delete your devices data, errors, and glitches and give it a quick clean-up. The entry key hangs and does nothing. That's all fine and good; and I've done all that. junkzor Thanks for this. Thanks a bunch! 2. And you dont have to worry that you must use more than one phone to control the thermostat you add them all to only one Nest app. Here are the steps to fix Nest thermostat wont connect to app: The first thing you must do whenever you have any Nest problem is check its Wi-Fi connection. To fix second Nest thermostat wont connect to the app, its important to follow a step-by-step guide. If you're able toconnect your Google Nest thermostat to Wi-Fi but you cant add it to your account in the Nestor GoogleHome app, or anerror message appears on your thermostat,follow these steps tofix the problem. 2 hours of wasted weekend trouble shooting later, and still no luck. 6. If you get one of these error codes, select it to view specific troubleshooting steps. If you have two Nest thermostats and want to control them from one app, you need to connect them through Bluetooth. If you cant do it online, then try calling your provider and see if they can make an exception. Nest thermostats can't connect to a 5 GHz network and may not be able to tell your networks apart. On your thermostat, go to Settings and then Reset and then WWN Connection. 1. [5 Easy Fixes]. I cant even add mine now. Just delete all your thermostats from the nest app, then reconnect to them all. Different Nest thermostats can work together if you add them to your existing Nest app. Did the thermostat give you the entry key? It may sound strange, but the addition of thermostats to our HVA|C system actually has no cons if you keep to the maximum of 10 thermostats on one account. You dont want to completely get rid of your firewall protection. Go to Settings and then Nest app and get the entry key. The other two previously added had no issues. OMG maybe nest should add this to their instructions on the link that pops up when you can't add the dang thing. The Nest Learning Thermostat cant be added as a second Nest thermostat to the iOS or Android apps. First, make sure that your Wi-Fi connection is strong and stable. Related: Wyze Thermostat Vs Nest Thermostat. Unplug your modem and router power cords. Perform a Complete Factory Reset on the Nest Thermostat 5. Poor or failed internet connection is the most common cause that prevents your second Nest from connecting to the app. I have gone so far as a complete factory reset on the thermostat, deleting the Nest App from my iPhone, reinstalled the app. If none of these work, factory reset the Nest Thermostat. Answered! Remove your thermostat from the Nest app. Your thermostat will restart.4.) However, I set up the WiFi connection manually via the Nest itself and it connect just fine. If you don't want to mess with the app, just . Sorry is this a new issue (as in it used to connect but suddenly stopped working) or is this a new install or setup that you are trying to complete? Many advantages can be realized while using multiple Nest thermostats in your home. Within a few minutes, the added thermostat will be paired with the existing thermostat(s) and be functioning. I even deleted the first thermostat from the app, successfully added another thermostat, and then was unable to re-add the original one. By adding multiple thermostats in your home different zones can be defined and you can manage the temperature of the zones without affecting the overall temperature settings. Select Reset and confirm that you want to reset. Check the status of the Nest service 3. 5. This has been very frustrating but your solution worked. Recently had software update and now cant use iPhone to change settings , lol mine just started acting up again, I know it's nothing any of us did wrong, Received a replacement under warranty for one of mine. If the Nest service is down, wait for the Nest service to resume to checkif you can add your thermostat to the Nest app. The name you give to the Nest app MUST match a room name you've already created in the Google Home app. I'm amazed that someone from Google hasn't put the solution to this long ago. Here are the steps to update your Nest app or Google Home in no time: Restarting your second Nest thermostat works as rebooting it thus, it refreshes the system, clearing all the bugs, glitches, and errors in no time. I kept getting theTD030 error. I have 4 in my home. On your thermostat, go to Settings and then Reset and then WWN Connection.3.) First, reset your Nest thermostat's. Newer WiFi routers come with a feature called dual-band WiFi, which sends out two WiFi signals- 2.4GHz and 5GHz signals- for better connectivity features. Every time it is able to connect to wi-fi, but not to the app. Tap your thermostat on the Nest app home screen, then tap Settings. Nest Renew requires the latest Nest Thermostat in order to utilize the Nest Renew feature. But it is a process that works nonetheless. Your thermostat will restart.4.) Move on to the next step if the issue persists. If none of the above steps work for you, then the only option left is to perform a proper factory reset on your Nest Thermostat. Same thing. Remember, you have only one thermostat with one set of schedules. Nest, a brand known for its smart home products, is facing a customer service issue with its latest product, the Nest Learning Thermostat. I did not need to reset anything by the way. When your Wi-Fi comes back online, go to the Nest app and tap Checkup. Thank you once again Stevew89! So, to avoid it, never ignore any updates on your app. Start the Nest thermostat installation flow again. This worked perfectly! What you need to know is that the name of the room the thermostat is in is critical. Choose your thermostat and select Already installed to skip ahead to the entry key step. Open the Nest app on your mobile device. The common causes of Nest Thermostat cycling on and off include connecting it to your old wiring, using worn-out batteries, a faulty fuse, or software issues. The error said it could not connect to the assisting device. I am wondering if it's connected to another account in Google Cloud and hasn't been unsynced. 2. If your Nest Thermostat refuses to connect to the Nest App, dont stress! In addition, ensure that your smartphone should also have a good internet connection before you even open the Nest app. If you dont see this option, your first Nest Thermostat isnt properly set up and you wont be able to add a second one. 2. Then, try toadd your Nest thermostat to the Nest app again. Then press the Settings icon in the top right corner of the screen. Get an answer from an expert on the Google Home Help Forum. But that is not true. Choose Network. Despite Google not officially acknowledging that such an issue of the Nest Thermostat not connecting to the Google Home or Nest app exists, app updates can unintentionally help. I have 2 stats one connected the other wont. 1. Restart your thermostat to refresh your connection. The thermostat will reboot and when pairing it will give you a different entry code to use. Below are the steps to reset your Nest thermostat: Last but not least, you may restart your router and update its Settings for efficient results. I was having a similar issue with a 3rd generation learning thermostat when installing a second one in a new location (different address miles away). If they are not, you will need to create a new network connection before you can add the thermostat. Youll need its address, its unique identifier (UIN), and its password. If anyone is still having this issue, I install these for work and the easiest workaround is going to the settings, scrolling to the right and clicking reset and then clicking on reset wwn settings. I got this wrong, and created a different room in Nest. consider resetting your device with these easy steps: Nest Not Cooling To Set Temperature: 7 Causes & Fixes, Nest Thermostat Wont Charge: 7 Causes & Fixes (2023), Nest Sensor Not Connecting: 8 Causes & Fixes (2023), Nest Thermostat Low Battery: 7 Easy Ways To Fix It (2023), Nest Thermostat Cycling On and Off: 6 Reasons and Fixes. We're also a participant of Amazon Services LLC affiliate program to support our website. Ok So I tried everything in this thread. Similarly, for this hurdle check, you have a strong internet connection to your Nest; otherwise, such a problem will persist for a long time. I'm Doug, My passion for tech started by fixing phones and computers for my friends and family. Why is the Nest Entry key not showing up? Connect to your Wi-Fi by entering Wi-Fi info via thermostat. Click on the search button at the top of the store home page. Similar issue. You can download them from theApp StoreGoogle PlayStore. If you remove the 1st working one from the Google Home App completely, then go to the NEST app and add the others (which now you can add), then finally restart the thermostat and re-add the first one. They use a zigbee like variant to talk to each other during setup. 1.) Check your internet connection 2. This is one of the most common problems with Nest Thermostats that refuse to connect. 6.) First, make sure that your devices are connected to the same Wi-Fi network. Before discussing common fixes, lets talk more in-depth about the problems with connecting a second Nest Thermostat to the app. Type in the entry key you see on the thermostat screen. 2. Tired of wasting all the time spent! Unfortunately, if the settings arent properly configured, it could prevent the Nest Thermostat from operating at all. For now I had to use separate google accounts and switch between them to access one or the other Nest thermostat. There are also ways to have your device automatically update certain apps. However, you can easily correct and prevent its causes without any hindrance.So why isn't my Nest T. Scroll down and select Remove thermostat. With multiple thermostats, you can set the temperature difference in every room and you can set different schedules for every room. Remove your Nest thermostat from the base. Choose Nest app Nest and then image. Aquickly flashing data light mayalso appear. If the Google Home or Nest app doesn't connect with the Nest Thermostat, it is possible the issue emerged due to an unstable internet connection, or lack thereof. After having done the above, you must first setup the device with which you were having issues. I tried this and at step 6, the app says the Nest Thermostat is added and I can see it in the app. By andr max/nest thermostat/ Last update in:September 26, 2022 Don't know why your Nest Thermostat won't connect to the app? A software reboot is similar to every other reboot that is used in the conventional sense, in that it is a restart of the software operating system inside the Nest Thermostat. On the Nest app home screen tap Settings and then Add product. 6.) In the menu, select the home or location where you are adding the device. Just make sure you allow your Nest Thermometer app to bypass any restrictions. Users are reporting that they cant add a second Nest thermostat to their app. After two days of trouble shooting I came across this post and the solution worked immediately. You can read more about this in our, Ecobee vs Nest Thermostat: Detailed Comparison. First, youll need to create an account with Nest. In this article, well explore what the issue is and what you can do about it. Type in the entry key you see on the thermostat screen. You may have a combination of a modem and router, or they may be separate devices. On your thermostat, go to Settings and then Reset and then WWN Connection.3.) I had the same issue. Once done, try to add it to your account in the app again. I have tried setting the nest thermostat up through the bluetooth connection. You can visit nest.com to check if your connection works. In this article, well look at the pros of having more than one Nest thermostat in your house, how to set up an extra thermostat, and how to control the different thermostats. Note:Every router is different. In order to perform a software reboot on your Nest Thermostat, simply follow the following steps: This initiates the restart or software reboot process for the Nest Thermostat. Disconnect the source of electricity. Ive reset the thermostat multiple times and my google app can never find the thermostat. The entry key hangs and does nothing. Connect Your Alexa to a 2.4GHz Wi-Fi Band. Once youve found this option and enabled it, youll need to enter the details of your second Nest Thermostat. Fixes include checking the WiFi, restarting the thermostat, updating the app, adjusting router settings, or redoing set up. Go to the Recommended Answer. Sometimes connection errors can develop if your app isnt up to date. BUT the page is just blank. Unplug your modem and router power cords. Look for the Settings option on the right. If you ignore those updates, then the Nest app wont run to its full capabilities. One of those problems include being unable to connect to your smart home devices. It can be difficult to tell if the app isnt working or if theres a different issue. Blank screen 3. Initial setup, tried connecting to app but unable to connect to WiFi. Read also: Nest Not Cooling To Set Temperature: 7 Causes & Fixes, Posted on Published: October 2, 2021- Last updated: March 29, 2022, Are Arlo Cameras Compatible With Xfinity Home? I went through countless attempted solutions only for this one to work. You should connect to a 2.4 GHz Wi-Fi band to avoid such an error. 12-26-2021 If this is the case, please try performing a factory reset to try and clear its personal data and preferences. After completing the update, make sure that you have completely closed the app and reopened it for the update to take effect. Reset your thermostat and. After your thermostat has finished restarting, try adding it to your account in the app again. Omar67, you are right. Open the Nest app on your device and press the Menu button in the top left corner of the main screen.